The Flat NYC

Exceptional

Superb

Good, but could be better

Liked: Comfortable bed, good room temperature even during the summer. The staff was nice. The common areas were always clean.The location is actually super nice, close to Madison Square Park. Well connected to the rest of Manhattan without being in Times Square craziness.Good value for money.
Disliked: Opted for a shared bathroom. Sometimes it might get busy.Some guests might not have the same respect for the others and for the staff. It is not difficult to use the floor cloth provided by the hotel to avoid leaving a lake behind you. Luckily such incidents were rare.The room could have better sound insulation (both for internal corridors and external sounds) and something to hang clothes and towels.

Good

Great spot to book for...

Liked: Very clean, very nice and helpful staff, loved the decor especially the wallpaper. It was nice that their was a communal fridge if needed and free coffee in the morning. Highly recommend.

Comfort and great price in...

Liked: Essential, clean and great price for the place. Staff nice and helpful

Friendly atmosphere always, in a...

Liked: Concierge was great. Location Was excellent Sink in the room was a great asset.
Disliked: The rooms were a little bit run down. Bedside light was shaky, no hangers for towels.No space for clothes.

I came for the city,...

Liked: The location was great. It’s near enough to walk to restaurants and several subway lines.Everything was exceptionally clean and the linens were top notch. The shower was good for nyc. Minimalistic furniture was well suited to the small space.
Disliked: The lack of any natural light in the room was a deal breaker for me ever coming back to this property. (The room picture online definitely had a normal window!) The only window was in a crawl space above the bathroom with a light blocking shade. I didn’t even realize there was a window until the second afternoon.There was a fair amount of noise from the common areas and street. The bathroom did not have any ventilation or HVAC at all.

Do not book!!

Liked: The location is good
Disliked: I usually never write negative reviews, but this was just a terrible experience. I stayed at the first floor and the two rooms next to me, were used by the bar next door as speak-easy! I couldn't believe it at the start, but they seriously use the rooms as a bar. Crazy loud music until deep in the night, complete strangers walking around, doors slamming. Didn't feel safe and impossible to sleep. I asked the night receptionist for a room change but they were fully booked. When calling the manager, I was offered a 30% discount, which is crazy considering the situation. Later the manager ignored me when I tried to call again.The room itself was also not ready by check-in time and didn't feel clean, no daylight. Very bad experience, please save yourself the 250$ for this horrible place!