Oversold and underserved.

Liked: The location is excellent.
Disliked: This property was constructed well and designed beautifully. However, it is severely understaffed and the whole experience was cold and distant; yet, we were charged full price.

Exceptional

Once they iron out the...

Liked: The hotel itself was new and beautiful -- I'm in real estate/construction, and the lobby, hallway and room finishes were beautiful, really well done. Kudos to the design team (except for the rain shower head - pet peeve - why are people still putting these in??). Modern finishes, but warm feel, very welcoming.Location perfect, right on edge of Old Town. Large city park across the street currently under construction through 2021, will be a nice attribute for the hotel once it's done. Walkable to River and Kerrey pedestrian bridge, safe for long runs along the River on Council Bluffs side.
Disliked: The hotel had recently opened, and the Senior Open was in town, so given short staffing, the rooms were not ready, the lobby was crazy busy and we had to wait for our room even though it was late afternoon. Luckily we headed out for early dinner with friends and room was ready (finally) shortly after we got back. Front desk staff was frazzled but friendly. Would have been a nice gesture to offer us an upgrade or even comp glass of champagne for the inconvenience - but surprisingly they didn't.

Exceptional

Liked: Staff was very friendly and helpful

Exceptional

Pleasant

Liked: Beautiful and very modern
Disliked: A ton of construction around the property. Our room was missing items that were stated on the room card. Tried calling the front desk several times to ask for the items. Left a message with no return back. Could hear restaurant staff being reprimanded by higher staff.

Exceptional

Amazing hotel in Omaha!

Liked: Gorgeous, modern hotel. Bright bathrooms and extra large shower. Everything is new and spotless. Location is fantastic - right on the border of the Old Market district.

Brand new boutique hotel with...

Liked: Brand new boutique hotel with excellent amenities! We were impressed by the security and contact free access to elevators, rooms, and other amenities. We will return again and recommend to our friends.
Disliked: I was charged a double booking. I am working with staff to correct the mistake.