Fairmont Royal York Hotel Guest Reviews
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|0.6 miles from Toronto centre|
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Francis, Saint John, visiting Scotiabank Arena Wed, 22 August 2018
Fairmont Royal York - wow! Can't wait to go back.
Liked: The friendly staff; quiet rooms and the service.
Disliked: Couldn't stay longer.
Ali Tue, 4 August 2020
Liked: The location is superb. Plus, the hotel has history which i found very fascinating. A lot of old photos of the hotel from 20-30-50-80 years ago.
Disliked: I thought hard before writing this. The fact that the restaurants and bars were closed didn't affect this review as i understand that something like that is out of this hotel and any other establishment's control, given the ongoing pandemic. However, there were 2 factors that led to me being disappointed and deciding not to consider Fairmont again. 1) We were there for 2 nights. One the second day i made a call to room service requesting that room and washroom be cleaned while we were out for the day. I had also asked for a fresh set of towels. We were there for our anniversary so coming back to a freshly cleaned room was something we (or anyone for that matter) looked forward to. However, when we came back in the evening, we saw that NOT a single thing was touched. The room and washroom were exactly the way we left (not that we left it dirty or anything) and the set of towels i had asked for placed on the sofa (major hygiene issue right there as hotel sofas are not exactly the cleanest). I was very disappointed in this as i had high but realistic expectations from this hotel. The fact that a simple task as basic hotel house keeping could not be completed was shocking. And yes, i made sure not to leave "Do not Disturb" sign outside. 2) There was a faint yet very distinct damp/stale odor coming from not only the room but also the hallway. Not sure if this is due to the weather or the hotel infrastructure but it was quiet odd. I really wanted this stay to be good. I had always been fascinated by Royal York's history and did a lot of research prior to coming on the Hotel's history. We had other modern hotels as options but i made a very intentional effort to finalize Fairmont for our anniversary as i wanted stay at a piece of Toronto history. It was very disappointing that the experience came up short.
Shawna-leigh Sun, 2 August 2020
Jessica Tue, 28 July 2020
Small quarters and leftover cloths
Liked: I loved the location.
Disliked: Our room had cleaning supplies left over from the cleaning staff?especially concerned due to Covid-19. Room was incredibly small for a ?Deluxe King? and the ?door? for the washroom was too heavy for me to open and close.
Laurence Tue, 21 July 2020
Excellent service and very clean...
Disliked: The fact that we could hear the doors across from our room bang late ate night didn?t allow us to get much sleep. Excellent service, we got compensated for the inconvenience with a fair price reduction. Aside from the noise, everything was perfect. Would definitely recommend !
Anonymous Tue, 7 July 2020
Brenda Sun, 5 July 2020
Danielle Fri, 3 July 2020
Douglas Sat, 27 June 2020
Liked: Great location.
Lisa Mon, 22 June 2020
Guylaine Sat, 20 June 2020
Would always recommend Royal York!
Liked: Staff was amazing: friendly and courteous.
Disliked: It was really warm in the bedrooms, even with the air conditioning on.