Loved the location of this hotel - there was access to everything right down the street. Room was very clean and perfect to fit two people. I would recommend this hotel to everyone :) !

Liked: LOVE :)

Exceptional

noisy

Liked: location
Disliked: you could hear the music from the hookah bar next door blaring until 3:30am

Good overall with some issues

Liked: The facility feels very private, intimate and not like a hotel. location is wonderful, amid the bars and restaurants of Hell's Kitchen and midtown Manhattan. The rooms are comfy, clean and renovated.
Disliked: The kasa concept has no on-site services or face to face interaction and that brings a few limits - you can't leave the buggage there after checking out the room at 11am (which is a very common situation) and during your stay you cannot receive packages from online shopping (a service I personally use often in the US). When I addressed the issues online, I received a prompt reply with a few suggestions for external solutions, however the responsibility and costs of the solutions fell solely on me. That made me disappointed.

Great stay. Easy and comfortable.

Liked: Location was great; bed was comfortable; coffee and good sized bathroom
Disliked: The place next door had trash everywhere

Superb

Pleasant

Liked: Good location, comfortable bed, small refrig, some tv choices. Better than a cookie cutter hotel
Disliked: No staff. Passwords to get into building and rooms. Difficulty accessing and registering .

Comfortable room, nice facilities, but...

Liked: Location, bedding, amenities
Disliked: Lack of daily housekeeping. No ice. No breakfast (they used to offer it).

Broken Keypad - It was...

Liked: Nice location, clean room
Disliked: The keypad to enter the facility was broken when I arrived, which gave me a negative first impression of the property. This automated checkin must be seamless to guests!

Very good

Liked: Everything else! The location was walking distance to Times Square. We were there during a flash flood without an umbrella, but Kasa came through with a bunch of umbrellas for the guests to use. Great experience overall.
Disliked: The drain in the shower was clogged.