The Domain Hotel

Good

Falls very short of expectations.....

Liked: The bed was comfy and the staff was really nice.
Disliked: Literally everything besides the bed and the staff were atrocious. Upon arrival, the shower head was absolutely encrusted with limescale and slimy orange residue, and the room smelled like stale urine and feet. We were moved to a new room that smelled better. The bathrooms are falling apart. Chipped tubs and grout, broken shower curtain that just hangs in the middle of the curtain rod all bunched up. The absolute BIGGEST drawback for us was there is NO hot tub. It's permanently closed. Yet they advertise having a hot tub and it's in their photos. That is literally the one thing we do at every hotel stay after a long travel day. I was so angry and felt mislead. The pool area was a mess with towels everywhere, and hunks of stucco missing. The elevators shake and rattle as you go up and down, they even have a sign to assure you it's safe...... The breakfast left much to be desired. Everything was empty and nothing attended to. The eggs I did get were absolutely dry and rubbery and inedible with congealed, cooled, melted cheese in the middle. The waffle maker overcooks the waffles. The aesthetic they have looks nice, but when you look closer, everything is dingy and run down and worn out. There were some disgusting giant mystery smears on the carpets throughout the hallways. I probably missed something. But these were all the glaring problems.I was so disappointed overall. The staff at the front desk obviously can't help the state of the hotel itself. And they were so nice. Helped with directions for public transit since I wasn't familiar. I wouldn't stay again. We probably would have had a better experience at a chain hotel.

Metallica Concert Stay

Liked: Clean hotel, staff was excellent and helpful, parking lot and garage were clean. The lobby is very nice and welcoming, and the complimentary breakfast was tasty. The bed was super comfortable and the TV worked
Disliked: The water pressure is just awful. Possibly different in other rooms? But in my room it was bad. Turning the shower head only made minimal difference

We stayed here to go...

Liked: Everything was nice about the Domain Hotel, will be coming back next time we’re in San Jose

Very good

Liked: room is clean and quiet
Disliked: Breakfast need improvement

Short stay oasis away from...

Liked: The Suites are worth upgrading to!!

Superb

Exceptional

Good