The Dilly

very frustrating and embarrassing

Disliked: We arrived at the property and my card wouldn’t work , I’m not sure why. I was using my apple wallet and I forgot my physical card. That was my own fault. I paid through booking.com using PayPal at the property and told the staff at the front desk. While we were standing there, showed them the payment confirmation and they were happy with that. We left our bags at the reception because the room wasn’t ready yet, we were early and went for a walk around London. We came back around 3pm to check in and the room was ready. They told us we needed to pay but I told them that I had already paid this morning using PayPal in front of one of their staff members and I showed them the screenshot of the payment confirmation in booking .com and also the payment coming out of my bank account. They gave us the Key cards but they said for only one night as they had to check the payment. I had already provided as much proof as I could but I didn’t mind because I just assumed that they would contact booking.com and resolve the issue.The next day before we went for a walk around London we went to reception and showed them the proof again just to avoid any issues and they said ok. and when we arrived back to the room around 1pm we were locked out of the room. Again I showed the payment confirmation and they gave us key cards for the next night. We changed for ready and went to the concert in Hyde park. Not expecting any more issues, I completely understand the fact that they were worried about the payment if there was an issue with their system but I couldn’t possibly provide anymore confirmation, I paid 700 for two nights.After the concert we went back to the room we wanted to just freshen up and get some cash before going out to meet with a few friends at a pub near the hotel. It was around 11.

NOT WORYH THE MONEY

Liked: The pool and the bar
Disliked: The room on the 9th floor was awful. In need of re decorating, stains on carpet, wardrobe was dirty and full of scratches, skirting boards dirty. View was fair from the room. I've been home for 4 days and am still waiting on the deposit to be refunded. Coffee machine wasn't working in the room, rang down, and they said they would send a new one up, but they never did.

Nice hotels very central and...

Liked: Very central in London and very big rooms
Disliked: Getting old

Amazing staff! Great location! Perfect!

Liked: We had a issue with our first room, a few manitance problems BUT!!!!!! when we called down the staff were extremely attentive and reactive and we were moved quickly. Our room was clean, comfortable and perfect for our overnight stay.A special thank you to Nancy who was absolutely lovely and very professional!Location was perfect - I would say if you're visiting London as a tourist stay here! Everything is in walking distance or a quick tube ride, easy to get trains from Charing Cross and Victoria, and taxis are always passing.Breakfast - great selection
Disliked: You may want to opt for a bigger room if staying more then a couple of days

Very good

Superb

Good spot

Liked: Location
Disliked: Air conditioning not strong

Exceptional

Liked: Celebrated our Ruby wedding anniversary and staff could not do enough for us. Room upgrade, a beautiful heart in petals on bed and champagne/ chocolate gifts left in room. Breakfast choices amazing. Helpful staff especially Rob the doorman.
Disliked: Some areas a bit dark but otherwise no issues.

A lovely hotel !

Liked: It’s a very elegant place and the rooms are beautiful. The staff are very keen to help in any way they can and although we experienced a few problems, the problems were resolved in an excellent way by the very capable staff
Disliked: Don’t like that we were refused a drink at the bar at 10.50 on a Monday night