The Dilly Guest Reviews
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|0.4 miles from London centre|
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David Thu, 23 June 2022
I have given this hotel...
Liked: Location which I know well and having stayed previously often found the staff very friendly.
Disliked: The room i was allocated this trip was tired and at best ordinary no matter even disguised as a "classic room". As a regular global traveller and ex contributor to Conde Nast Traveller I am aware of the pressure and demands on a hotel and staff. The room however I was given I normally wouldn't accept and most definitely given the price paid for it. I was informed I shouldn't have booked via Booking.com. The tiny window attic room was a tired room verging on dirty, a stained bath tub, likewise the carpet ....paying almost £400 per night for this standard is completely unacceptable. The manager incorrectly (and again) informed me they couldn't issue a receipt and showed little interest until I pressed and another staff member rather reluctantly offered they could provide a receipt.
Sophie Thu, 23 June 2022
Yvonne Thu, 23 June 2022
would never stay there again
Liked: I liked the location
Disliked: I didn?t like the quality of the room, the room and especially the restaurant were dirty! there was no ambiance about the hotel!
Helen Thu, 23 June 2022
Ashar Thu, 23 June 2022
Liked: Good pool
Lynne Wed, 22 June 2022
Noha Wed, 22 June 2022
Liked: Excellent location all you need for a prefect trip
Disliked: The Ac is not working very well
Gary Wed, 22 June 2022
not good at all
Liked: we didn't like anything about the hotel. The only good thing was that the manager was very helpful in moving us to a new room and applying some discounts throughout our stay
Disliked: The hotel was very dated and in need of a complete revamp, it is totally not worth the prices they are charging. very unhappy customer
Georgina Wed, 22 June 2022
Liked: I loved the location. The staff (specifically the Front Desk and the Concierge - George and Paul) were very helpful and pleasant. We felt very cared for :-)
Helen Tue, 21 June 2022
Liked: Loved our stay - The bed was so comfy and the room was quite - I should have paid more for a front facing room but noted for next time, the breakfast are was excellent and the staff were all so helpful. we will defiantly use this hotel again.
Disliked: There want much we didn't like , only negative would be the water pressure in the shower and how dark the room was facing the back of the building - Unable to open the windows to let some fresh air in was also a down side to the room.