The Cube Hotel Birmingham

Superb

Good

Very poor - no customer...

Liked: Location is good
Disliked: Rooms needed attention and were absolutely boiling, aircon didn’t work and this was known to staff for a while but they didn’t tell us upon booking - cannot open windows due to the rooms are on level 25 so had no sleep whatsoever

Very good

Bad

On the fence

Liked: Kiesha Front on the desk Customer Service was amazing.The first morning's breakfast was great and wholesome.
Disliked: We couldn't check in due an incident. We were not advised. By the time we checked in, There was no food in the hotel or restaurants locally.The air conditioning wasn't working and the bed was unstable. The second morning's breakfast was appalling with very limited choices. I had to guide the lady frying the eggs how to prepare them. We have been offered compensation.Also the carpets in the general areas needs to be deep cleaned. They also need to pay attention to the minor repairs around the hotel.

Very good

Liked: Great location and excellent restaurant on the 25 floor with great views of Birmingham
Disliked: Reception staff not helpful, no ideas or suggestions where to go or what to do as a visitor, no maps, no help Parking off site, expensive and hard to get to

Clean room, Friendly staff, great...

Disliked: Location was perfect for the event we were attending. When booking I requested an early check in as the event i was attending started at 1.45pm. I also called ahead of checking in to confirm that this would be possible and was told that should a room become available early on the day this would be possible. when we arrived the room was ready to be checked into but then found that we would be requested to pay an additional fee of £15 for every hour before 3pm to access the room. if customers are staying at the hotel for an event that starts at a particular time then they should not be charged extra to access their room. Also, on the morning of Monday 9th June the breakfast offered in your restaurant on the 25th floor was very basic. No omelets, no scrambled egg, pouched egg, smoked Salmon, plus more all the things that you offered on the Sunday morning breakfast. The fried egg I was offered was swimming in oil and not well done as requested. Having to experience a long journey back to London is not always the most comfortable with a insufficient breakfast which was paid for on top of the price of the room. I've stayed at this hotel twice before and this was by far the worst breakfast experience

Average, rooms aren’t what are...

Liked: Good location, staff were really helpful and accommodating, rooms were big and spacious.
Disliked: Aircon was broken so room was really warm, we booked a king size room but upon entering the temp was unbearable so we contacted reception who had a look and saw it was broken so moved us to another room. However this room was smaller and only a double compared to what was booked. The aircon was also broken in this room but was slightly cooler as it wasn’t in direct sunlight. We had a reservation so couldn’t waste time moving again but upon return the room was still uncomfortable due to being too hot and there are no windows to open to atleast get a breeze. Multiple lights weren’t working in the room so bulbs haven’t been checked in a while and for paying the amount for the room there was noticeable damage and stains over the chairs and walls. 12noon check was nice but because of room turn around cleaners can be heard shouting and cleaning in the corridors banging hoovers ect around 8:30am onwards so you can’t really have a lay in.