The Crescent Hyde Park, London

I was disappointed

Liked: poor level of admin service
Disliked: they have not refunded my deposit into my bank account which they took on arrival . despite numerous calls the matter remains unresolved .

Nice place and location, bit...

Liked: Warm welcome, comfortable but small rooms
Disliked: No lift (I was on the fourth floor and had to carry luggage up a lot of stairs!) and the air con was broken. We had a manual unit in the room to compensate, however the window had to be open for it to work and made for a noisy night. No bar or restaurant either that we could see.

Superb

Such a good choice for...

Liked: The location is close to Lancaster Gate and worked well for concerts in Hyde Park. We had an accessible room on the ground floor which was very good because there is no lift. Good bathroom with nice towels and toiletries. The room felt spacious. The receptionist was very helpful. No cafe or bar but this didn?t matter to us. Very comfy beds.
Disliked: Shower curtain needs replacing. Signage for the hotel could be more obvious.

Staff very friendly and helpful,...

Liked: Very pleasant experience from check in to check out, staff were friendly and helpful, decor was delightful. No lift at the hotel but if needed staff were on hand to carry your luggage. We were on the third floor and found the stairs fine, but I would bare this in mind if I travelled with our parents as they would find the stairs hard going at 76. Our room was spacious, and the bed was amazing. We checked out early and left our luggage this is left with the main hotel across the street which wasn't a problem for us. This hotel met all our needs, and we wouldn't hesitate to stay here again.

Exceptional

Nice clean hotel, good location...

Liked: VERY NICE ROOM, GOOD FACILITIES, COMFY BED.
Disliked: Hotel had no reception area or bar, basically just check in and rooms. No lift and we were on top floor so quite a hike.

Exceptional

Superb

Deceiving information about the rooms....

Liked: The location is near Hyde park, in victorian style building. Rooms have modern accessories in terms of beds and bathroom.
Disliked: I paid over 350 euros per night and based on my experience, one can expect a decent room for that price even in London. Now, despite the fact that I explicitly asked for a higher floor in my booking, the first night I got a room in the basement. The noise from a large ventilation pipe just outside the window was so loud that I could hear it even with my earplugs on. As I complained, the second night I got a small room on the top floor under the roof, too warm and with no air conditioning. I kept the the window open, but the noise from the road was loud. It is unacceptable that rooms are not differentiated in terms of facilities and price. I would have not booked there, had I known the details. So the pictures and information was deceiving.