The Condado Plaza Hilton

For the price, not worth...

Liked: That it was by the ocean.
Disliked: The room was very old and outdated. The rugs in the hallways stained and torn. Employees not helpful. Elevators were either not working or just one. The windows in the room very filthy. The bed very worn and uncomfortable. For what I paid, it was not worth it. Never again.

Comfy stay but overpriced, undersold...

Liked: Location was great and the hotel lobby looks great. It has a glamorous look, has a nice lingering scent and the staff is super friendly and always accommodating and courteous.The pools were good and the hotel has easy access to the public beach and there's a tunnel to go across to the other Hilton (Garden Inn) where they serve breakfast and there's an additional pool there.The bed was super comfy.
Disliked: We booked a room with oceanfront view but we had a flat roof right underneath us with A/C or generator so loud, we couldn't open the balcony door, let alone sit outside to enjoy the view. That had a big impact on us because I love looking over the water and we booked this room especially because of the view but we didn't feel like we got what we paid for.The bathroom was okay, although we had no toiletries, a lightbulb was flickering and the safe was running low on battery so we had to try multiple times before we could open or lock it. We got the bulb changed and got toiletries so they remedied those annoyances but I wish they had better quality control and we didn't have to report these. It's just not what we expected from a Hilton.

No value for money, facility...

Liked: Location
Disliked: Everything here is extremely dated. The whole place could use an overhaul of the facilities the dirty carpets. The elevator was out of order during our stay as well. Housekeeping was subpar. Will never stay here again, no value for your money. Front desk staff seems bollered from the time you arrive. If your going to spend this kind of money just do to Vanderbilt.

Overpriced in disarray establishment

Liked: Staff at the reception not helpful. Common areas dirty. Rundown establishment. Broken deck chairs and limited

Good

in general the vibes was...

Liked: we love the slide
Disliked: i waited for my conected room like 2 hrs for check in and then when finally i got the room when i opened the door room was wet all the floor coming to the bathroom was a lot water they come to fix it. but was a mess with tower everywhere because they can fix it. they said that they need to move us for another room. we were tired of the situation because we loss like 3 or 4 hrs in the process and only want to have fun and we said no problem live like that and we stay at the same room with all the tower everywhere. but the rest was good and staff always ask if we at the hotel because no body put the brasalete and they stop us and said if you don’t have it you can not pass or use or facility and i said i have reservations and she shocked at the cel and found us but was weird y nos abochornamos. se guillaron y nosotros veníamos d NJ a pasarla bn en nuestra isla y nosotros hicieron sentir mal con esta situación.

Pleasant

Very good

This hotel is not even...

Liked: Didn’t have breakfast. The location is good.
Disliked: My family and I booked rooms 537 and 539 on Friday, February 28th and Saturday, March 1st. Our experience was unpleasant. The hotel smells bad at the entrance to the lobby; room 537 was dirty, there was a curtain that was too long and swept the floor; the shower was dirty and had moldy areas in it; the water pressure was weak; the water was not hot enough; a damaged elevator, causing unnecessary waiting time; the check in for our other room 539 was late because it had not been cleaned yet, the front desk manager told me that the hotel would give me a credit for it which they never gave; the fence and the system to enter and exit the parking lot was defective and made us lose time; lack of personnel; they ran out of clean glasses at the lobby bar on Saturday night and early Sunday morning; this hotel is not even a shadow of what it once was. Unfortunately, I do not recommend this hotel. It is sad that I live in Puerto Rico and find myself in regrettable situations like this. There are no excuses. The fact that they are remodeling is a repeated story in some hotels where the improvement work is excessively prolonged; the lack of maintenance, personnel, glasses and the problems experienced have nothing to do with remodeling.