The Cloud One New York-Downtown by the Motel One Group Guest Reviews
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Luis Wed, 2 July 2025
Exceptional
Tyrone Wed, 2 July 2025
Great service and beautiful view
Liked: Everything
Disliked: Nothing
Sarah Wed, 2 July 2025
Fabulous time and the staff...
Liked: Location excellent,friendly helpful staff
Disliked: None
Deante Tue, 1 July 2025
Overall amazing stay
Liked: I liked the accessibility of the area, the bed and steam shower were my favorite in room amenities. The arrival staff was friendly informative and welcoming.
Disliked: There were two gentlemen that worked the desk night shift, who I caught “secretly” snapping photos and or filming me and my partner as we were exiting one night.
Anonymous Tue, 1 July 2025
Serene Oasis nestled in a...
Liked: I absolutely loved the sixth floor lounge! relaxing environment with a friendly, attentive staff. The rooftop view was gorgeous. Our rooms were both comfy and clean. Hotel food options were good, but the fact that the Cloud One is smack in the middle of the financial district with a mall and every dining imaginable in walking distance,ales it an overall amazing experience.
Michael Tue, 1 July 2025
Great Staff
Liked: Staff was awesome. Had a tie dilemma and couldn't figure out how to tie it. A couple workers in the lobby were able to help me tie my tie and get my day going! Top notch!
Disliked: Leaving and having to stay at the crappy hotel in Times Square.
Patrick Tue, 1 July 2025
we ar back early August...
Tamara Tue, 1 July 2025
Exceptional
Liked: We had an excellent time. Everyone Was so nice to us. Especially great Service by Gio in the Deli for breakfast. He guaranteed a lovely Start into the day. Well done. We will definitely be back. .
Vathana Tue, 1 July 2025
Great location in the heart...
Liked: The lounge was very nice and spacious.
Disliked: Location was a bit chaotic and further away than I thought it would be.
Schwartz Mon, 30 June 2025
This hotel has a good...
Liked: The value for the room and location is unbeatable. The staff especially Carl and the front desk were welcoming, helpful and terrific. The room is small but adequate. Bathrooms updated. Thermostat and temperature of room great. Housekeeping every day. Coffee shop had good coffee
Disliked: Hard reaching front desk. Bedroom poorly lit. Elevators and hallways need to be updated.