The Cloud One New York-Downtown by the Motel One Group Guest Reviews
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Arynova Wed, 27 August 2025
Poor
Liked: Ac was not working properly, bed sheets seemed not fresh and wet. Room was for 4 people, but we had only 2 coffees and 2 cups
Brice Wed, 27 August 2025
Superb
Diane Wed, 27 August 2025
Overall, stay and staff was...
Disliked: Pillows were not comfortable. They seemed very stiff and not soft
Barbara Tue, 26 August 2025
Superb
Liked: The location was great for access to the tube, local attractions and deli's and restaurants (as we didn't order breakfast in the hotel). The personal were extremely helpful and we found the rooms to be comfortable and clean.
Disliked: Not much to say here, maybe the only thing was that the air conditioning unit in the room was noisy when turned on. Luckily we didn't need it, so it wasn't a problem for us.
Rachelle Tue, 26 August 2025
good location for NY trip
Liked: good location walking distance to alot of things subways close by
Disliked: beds arent the most comfortable lifts take a while to arrive
Elena Tue, 26 August 2025
Good
Onatkut Tue, 26 August 2025
Comfortable
Liked: Overall, our stay was good. We did not experience anything negative. The room was clean and comfortable. The location is good, even though everywhere is packed in NYC, it is away from Times Square tourist crowd, so makes it better.
Disliked: The elevator problem exists here too, it sometimes take time especially during busy periods. But this is the same for almost every hotel in NYC and not specific to the Cloud One hotel.
Ruth Mon, 25 August 2025
We had a wonderful 3...
Liked: We loved how friendly and professional the front desk staff were. We were upgraded to a better room and had a wonderful view.
Disliked: Nothing! Everything was perfect Xxx
Jessica Mon, 25 August 2025
Exceptional
Chun Sun, 24 August 2025
Exceptional
Liked: This was our second time staying at Cloud One. It was exactly as we remembered - excellent location. The construction next door was also completed so the surrounding area was even more pleasant that we remembered.
Disliked: We were given a room on the second floor. As the outside was bright and our room probably could be seen from pedestrians on the first floor, we had to keep the curtains closed, but the room lighting was inadequate so it was a little dark.