The Cleveland Guest Reviews
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Write a review
Lisa Fri, 29 August 2025
Very good
Lisa Fri, 29 August 2025
Very good
Nenad Wed, 27 August 2025
Exceptional
Lisa Tue, 26 August 2025
Very good
Lee Tue, 26 August 2025
I’ll be back
Liked: Friendly and helpful staff
Stephanie Mon, 25 August 2025
Overpriced, poorly maintained, and inaccessible,rude...
Liked: The only positive is the location, but considering the price, there are better options nearby that offer cleaner rooms and respectful staff.
Disliked: I should have paid closer attention to other reviews before booking. This hotel is not at all a 4-star experience.Accessibility is a major issue: there are stairs to enter, and guests in wheelchairs or with babies may be placed in the basement or on a floor that still requires stairs. The staff, particularly the receptionist (the bold gentleman), were rude and unhelpful. I was traveling alone with my baby, and he did not assist us in entering or leaving the hotel.The hotel is very old and poorly maintained. While the room was clean on the first day, it was not cleaned on the following day, as expected. The kitchenette is functional but does not justify staying here.Overall, I regret spending so much money on this hotel and would not return.
Lee Mon, 25 August 2025
Very good
Shing Fri, 22 August 2025
Pleasant
Liked: The location of the hotel, which is close to Paddington Station for ease of commutation to other places.
Disliked: There are not any facilities or communal space in the hotel, and the room rate is on the high side.
Julie Fri, 22 August 2025
Beautiful building, safe location with...
Liked: Fabulous building in beautiful safe location. Staff were very accomodating.
Disliked: Nothing
Rana Thu, 21 August 2025
Excellent value
Liked: Very clean and central
Disliked: NA