The Clarendon Hotel and Spa Guest Reviews
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|3.9 miles from Phoenix centre|
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Kevin Sat, 15 February 2020
Liked: Good location. Room was clean.
Disliked: A few of the staff were not very friendly.
Jason Sat, 15 February 2020
The pictures online sold me,...
Liked: I liked the staff. They were more than willing and happy to help me. The overall customer service was world class. The food was outstanding.
Disliked: The bathtub in room 315 was clogged. The refrigerator was loud so I unplugged it. Lighting was not terrible but had to figure out where to turn thing on and off. The event was good, but there was a lot of seating issues. A few mix ups with the waiting staff which is understandable it just did not seem like there was a system in place for that amount of people. Overall I would give it a 2 star for the price point. I don't believe in having a bad review for a one time experience I believe you are doing the best you can for an old hotel. This was not a staff issue it was just an observation. Your staff is remarkable. Thank you to all of the staff for such great service.
Josef Tue, 11 February 2020
Would consider staying here again...
Liked: The staff was very friendly and helpful. The Tranquilo restaurant had a great happy hour. Had wings in mole sauce very flavorful and not too spicy. Also took advantage of the spa with massages for me and my wife, they were excellent.
Disliked: The room had a musty smell. The front desk suggested running the air cleaner. Which we did. The musty smell never went away and greeted us every time we entered the room.
Justin Sat, 8 February 2020
Rhonda Sat, 8 February 2020
Disliked: The Air condition and heating was hard to work. The lighting in the rooms was very poor. The beds were very uncomfortable. The staff were not attentive. Blow dry did work when asked for a replacement the one who delivered the replacement was so rud
Eve Thu, 6 February 2020
Birthday weekend with the girls....
Liked: The pool and sky deck are great places to hang out. Food is still amazing
Disliked: 3 pm check in.
John Wed, 5 February 2020
Liked: RESTAURANT WAS GOOD - BUT FEW ALTERNATIVE CHOICES THAN MEXICAN.
Disliked: ROOM - DIRTY - MOLD IN SHOWER BED -NOT COMFORTABLE QUITE NOISY AT NIGHT - MUSIC LOUD , VOICES LOUD TOO FAR FROM DOWNTOWN
Anonymous Mon, 3 February 2020
R. Thu, 30 January 2020
Liked: Convenient to after work activities and quiet location.
Steve Wed, 29 January 2020
Liked: Breakfast was good.
Disliked: location was not great, no parking for check in, hard to find front door, rooms were old, hotel was sub par in general.