The Chemists Club Hotel

Excellent hotel - will definitely...

Liked: Hotel room and bathroom was so much larger than the average NYC hotel and very comfortable. Noise factor was non existent ! Staff was very courteous and friendly
Disliked: No view

Great boutique hotel just steps...

Liked: Great location. Great room with balcony.
Disliked: All good!

Below expectations

Liked: 1. The hotel design was very good. It looks very fresh comparing to majority of hotels in Manhattan within the same price range, 2. Gym was good. Towels and water, good equipment. I liked that. 3. Good steakhouse on the ground floor. Lobster soup and meat were mazing.
Disliked: 1. It was quite disappointing that besides there is enough staff in the hotel nobody helped us to get 4 heavy bags into the hotel and didn`t even open the door seeing us climbing up their very non-convenient steps. I`m not even talking about potential disabled guests - it`s literally impossible there. 2. Same thing next day there was a flower delivery in the morinng and nobody was capable to bring the flowers to our room. Summary: service is zero. You must do everything by yourself in this place. 3. And a cherry on the pie was that we had a special occasion and warned the staff the night before that we would need an iron. However the one that they brought us was broken and it took them ONE MORE HOUR to bring the new one knowing that we were late and need to leave their place. These people are fully disorganized 4. There was no window in our room. Or to be fair there was a window but it was blocked by the construction work equipment outside so there was no view and no sunlight coming in. And of course nobody warned us despite the room was not the cheapest one. 5. Staff in the hotel doesn`t know what customer service mean. They ask all the time do we like to stay at their place doing nothing to improve our stay when we need that.

Excellent and we will return

Liked: Excellent communication from the staff. Really friendly and helpful.A fantastic location. The room was very clean. A very high standard all round.

Exceptional

Great stay in Midtown. Close...

Liked: The rooms, amenities, location ... all GREAT! But the staff was AMAZING. Super friendly and helpful. They made the stay an A+ experience.

A perfect stay in a...

Liked: The location was superb. The decor was beautiful and very comfortable.The staff were very friendly and incredibly helpful. The porter even took our bags to the station and put us on the train for the airport. So helpful about shoes and recommendation’s for activities.

Big room, comfotable bed, great...

Liked: Loved the location, very clean, the bed was so comfortable and the was room very big. The hotel is beautiful and the doormen are top tier, very polite, helpful and always with a smile on their faces.

Exceptional