The Chatwal a Luxury Collection Hotel New York City Guest Reviews
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|1.4 miles from New York City centre|
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Carl Fri, 21 February 2020
Great location with a touch...
Liked: Fantastic location, a touch of class near Times Square. Nothing could be too much trouble, staff were couriers and rooms spotless
Chris Mon, 17 February 2020
Liked: This hotel is quite simply superb. The decor and ambience is outstanding. Then staff exceptional - friendly, informative, class!
Anonymous Mon, 28 October 2019
Very comfortable, great staff and...
Liked: I thought I had booked inclusive of breakfast - we had breakfast on our first day to find it was chargeable. The lady in charge of the breakfast room was absolutely lovely, friendly and informative.
Michael the doorman was exceptionally helpful. A great asset.
Disliked: Expensive stay to not have breakfast as inclusive. Being asked on arrival if we'd like to upgrade our room at extra expense. The incredibly heavy front doors. Attractive as they are - surely a way of opening them more easily can be found - especially difficult with numerous bags and cases
Alois Tue, 1 October 2019
Liked: Toons are super small & dark no proper windows , feels like a dungeon
Disliked: Very attentive staff
Jacqueline Sun, 29 September 2019
Sungsic Fri, 20 September 2019
Disliked: After staying 4 nights, as I was checking out I asked the front desk staff to give me another type of room when I was going to check in again 2 days later. When I got there, I was told that they upgraded my room for free, but the room I got was the same room, much smaller this time! to me it was rather a downgrade than an upgrade! the room was too small and uncomfortable. I'm returning to NY in November, and will probably go to another hotel. Disappointing, for sure.
Anonymous Mon, 9 September 2019
Disliked: Kinda overpriced
Alan Fri, 23 August 2019
Liked: Excellent location
Clean room and excellent en-suite facilities
Disliked: Room small with curtains drawn all the time due to inward looking position overlooked by other rooms. However probably reflected in the price.
Louise Mon, 19 August 2019
Great hotel in the heart...
Liked: Very quiet considering location.
Robert Thu, 8 August 2019
Liked: Didn't have breakfast.
Pretty room but small for cost. Complicated amenities.
Excellent staff...customer oriented.
Disliked: Room small for cost. Other luxury hotels have larger rooms Complicated amenities without adequate instructions. Overall, very good.