The Cavendish London Guest Reviews
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Write a review
Andrew Fri, 4 July 2025
Superb
Jean Mon, 30 June 2025
I think could be a...
Liked: Everything was good including central location
Disliked: Prices
Sue Mon, 30 June 2025
Really lovely helpful staff
Liked: Excellent staff So helpful!! Very friendly couldn’t do enough to help with any questions we had Breakfast was really good
Karen Sun, 29 June 2025
Location was fantastic
Disliked: We arrived early. Told if we came back before 3pm our room would be ready. Arrived back at 3pm. Room still not ready. To wait in the lobby and as soon as it became available they would bring us over the keys. It never happened. Half an hour later we go up and keys are ready but the receptionist had forgotten to bring keys over and had finished her time on reception. So we were left just hanging around, while the rest of the world checked in! The location of the hotel was fantastic! Room was nice.
Gemma Sat, 28 June 2025
Pleasant
Liked: Location is excellent
Disliked: There are no sockets near the bed, they are only at the desk in the room. Super annoying
Nicole Fri, 27 June 2025
Good location, excellent service, but...
Liked: Friendly staff, excellent service, perfect location.
Disliked: Uncomfortable room and very small bathroom for two! Definitely in need of renovation. The reception told us we were upgraded, hard to believe…
Julie Fri, 27 June 2025
Very enjoyable - I would...
Liked: The staff were all very friendly and helpful.
Disliked: Everything was good !
Vincenzi Fri, 27 June 2025
This was a wonderful experience.
Liked: The team at The Cavendish was truly exceptional. I’ve never experienced such thoughtful and attentive customer service. Before I even arrived in London, my luggage was lost, and the staff went above and beyond to assist me. They kept me updated every step of the way, offered helpful suggestions on nearby places to pick up essentials, and even mapped out the easiest routes for me to get there. As someone traveling solo for the first time, their kindness and support made me feel incredibly comfortable and cared for. I’m so grateful for their hospitality.
Disliked: One thing I didn’t like about the property was the rooms are a little outdated and could maybe use a refresh.
Nader Fri, 27 June 2025
Very good
Stuart Thu, 26 June 2025
Great staff,
Liked: WelcomingConcierge all fantastic Good great
Disliked: Needs a refit