disappointing and depressing

Liked: Location. Craig, staff-member.
Disliked: We were given what we suspect was amongst the worst rooms; at the end of the hallway next to the stairwell (which cut into the room space), overlooking railway lines and with no cupboard at all. Had we brought suitcases with us (as opposed to hand luggage) we cannot imagine how they would have fitted. The bed was small. The train horn blaring at regular intervals made it difficult ti sleep properly. Staff (except for Craig who was excellent) were indifferent at best. Although we are travellers from well across the globe, we could barely get an answer to the question “what should we be sure not to miss before we leave Raleigh?”. The staff member on duty when we checked in, and then checked out, was bordering on surly. He did not ask a single question about our stay which is simply astonishing. Clearly, the hotel must be doing very well if it can be so dismissive of its guests so it won’t be troubled to hear we would not only never come back, but will make sure actively to recommend against it.

Exceptional

Very good

Superb

Very good

Exceptional

Exceptional

Exceptional

Exceptional