Surestay Plus Hotel By Best Western Kansas City Northeast Guest Reviews
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|9.3 miles from Kansas City centre|
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Mckenzie Sat, 13 July 2019
Disliked: Our room flooded the pool needs cleaned and the hot tub had been closed due to public health safety
Nebraska Wed, 10 July 2019
Liked: The staff was very friendly and helpful to their capabilities. We were there to visit the Theme Park so the location was top notch.
Disliked: Rooms weren't clean: large chip crumbs in hideabed couch, thick child finger smears on windows, mold on shower curtain, room floors were not mopped. Toilet seats were very loose and walls were so thin you could clearly hear next rooms conversations.
Brittany Tue, 9 July 2019
Pictures can be deceiving
Liked: The bed was comfortable and the linens were clean. The kids really enjoyed the pool.
Disliked: The building was very dirty. The room had a sliding window with no screen on the 3rd floor! The floors were cheap plastic tile. The couch bed had no linens or pillows. There was no room manual for TV channels, wifi, local food etc.
Sandra Sun, 30 June 2019
Liked: I loved everything except the pool and hot tub oh and the fact that you had to purchase your own breakfast
Disliked: I loved everything except I didn't get to use the pool and hot tub they both had green water which made me to scared to go in the pool and the hot tub had health department tape around it.
Angelica Mon, 24 June 2019
Liked: It was close to worlds of fun.
Disliked: The hotel was very unclean, piles of trash on the steps and hallways. Pool had a urine stain all around it. Air vent rattled all day and night. All the staff had no knowledge of anything. General Manager was very unprofessional. Housekeeping staff allow friends to hang out with them during there shift. The hotel staff looks as if everyone uses drugs. The hotel is a 1 star. The renovations weren?t even being done. This hotel gave false advertisement of the property.
William Mon, 24 June 2019
Disliked: Pool was closed, but not advertised. Room hadn't been swept or cleaned . No announcement or anything made during tornado warning.
Briere Thu, 20 June 2019
Anonymous Mon, 17 June 2019
Liked: Location good for what we were trying to do.
Disliked: Room not available at check in (almost 7pm). Room was not clean (hair on flood, spills on floor, rappers under bed), sink faucet broken (could not turn to hot water), bathroom tub peeling/lifting, tub faucet also broken (very difficult to obtain hot water, food was 2/5 of taste and quality. Also I attempted to talk to GM prior to leaving. They stated that she would be in around 11 (this was at 945am)-at 2pm I called and left a message with GM. Today is 1 week later and I still have not heard from her.
Kerstin Sun, 16 June 2019
Liked: Location to world/oceans of fun was outstanding
Disliked: No one at front desk, waited 15 min for someone to show up to check in. Room dirty, urine on toilet seat, bathroom counter dirty, pull out couch cushions extremely dirty. Called for linen for pull out bed and no one came, we had to walk down to get them.
Corey Sun, 16 June 2019
Liked: Good bed, slept good.
Disliked: Shower had stains, curtains had stains. Just needed some remodeling.