Disappointing

Liked: Location close to medical center.
Disliked: Rooms: received a room that literally smelled like sewage. Everything in it from walls to carpet. We immediately requested a reassignment only to find out this room had previously been assigned to another guest who also complained about how disgusting it was and they tried to push it on us.The only reason I?m not giving this place a zero overall is because we requested another staff member after the gross incompetence who tried to accommodate us with an upgrade.Staff: the young lady who checked us in at the beginning was the most rude and apathetic individual! Seemed she couldn?t do any of the tasks required for her job to include basic check in and answering questions regarding parking. Took her about 20 mins to check us in then another hour to reassign us a room after ours turned out to be uninhabitable.Property: Old and rooms look worn and beat down. Carpets stink and not clean. Looks like some rooms were sloppily repainted. Appliances like microwave are back from Vietnam era!! Covid-19: For a place located right across from the medical complex and at the time of a global pandemic, this is the most concerning. At the entry and exit points no hand sanitizer in any of the wall dispensers. This was the case throughout our entire stay and they were never filled or used. Only one small bottle located at the check in desk which wasn?t always there. The Gym in addition to having 4 rusty old pieces of equipment did not even have any dispenser for sanitizer at all. No towels or wipes, nothing at all. Overall: I would not stay here again!

Very good

First trip to MD

Liked: The breakfast was good, location close to MD Anderson and being new clients to facility made it easy to come n go but a little pricey for family who is already struggling with medical expenses
Disliked: The beds were too soft, the rear door by housekeeping was never requiring a key access to enter the building i work in the building n safety field just pointing out...safety issue. The paint on the shower walls was peeling off

Cozy

Liked: Very good breakfast and location was superb.
Disliked: A bit old (elevator, hallway, laundry)

Exceptional

Okay but a little scary!

Liked: Room was comfortable and size. Great location for medical center
Disliked: Bathroom was tiny with Luke warm water. Entrance was difficult and parking was hard. Had to park in below level garage and entrance to hotel was only with stairs which was difficult for a handicapped person. Also, a bit scary!!! Hallways were dim and very narrow. I would stay again if I had too but only then

Superb

Liked: Comfort
Disliked: No

Best place to stay near...

Liked: Staff was the best.I had to make some changes and they were on top of everything.

Exceptional