SureStay Plus Hotel by Best Western Durham Medical Center Guest Reviews
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3.9 miles from Durham centre |
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Sue, Wilson, visiting Motorco Music Hall Tue, 3 May 2022
Avoid this hotel. It is not up to Best Western standards.
Disliked: Room was filthy even after switching. People smoking outside of room and smoke coming in under door. Parking lot filthy with trash. Parking lot used for racing and loud music after 11pm.
Bette G, NC Thu, 14 March 2013
This hotel was the chosen spot for Veterans needing services at the VA Hospital. Therefore there was a backup at check in. I was told to come back at 4:30 even though check in was 3:00. Then there was no hot water until the next morning, even though I had a social event that evening. There was no notification of this problem or offer of reimbursement.
Liked: Clean.
Disliked: Check in and hot water.
Sam, Lexington Park Thu, 6 September 2012
Our stay at Quality Inn & Suites Durham was fantastic. We like to bring our dog with us on small trips and Quality Inn made the process very easy. The staff was helpful and the facilities were clean. I would stay there again next time we go to Orange County Speedway!
Liked: Very friendly and helpful.
Veronica Sat, 4 May 2024
Very good
Liked: I like that you are renovating and closing in the rooms instead of them being on the outside. The mattress and pillows were excellent and pleasant to sleep on.
Disliked: I didn’t like that the rooms had no carpet and the sloped in tub. I couldn’t turn around in the shower without thinking that I would fall. I think that is a safety hazard to the guest. Tub’s should be flat surface.
Mona Fri, 3 May 2024
Good
Richard Wed, 1 May 2024
Fit the bill for what...
Liked: The hotel was a little confusing upon arrival but that got worked out quite well. The staff was extremely helpful and pleasant. The facilities seemed to be being worked on but that was not a distraction
Disliked: Nothing that I can think of. My stay was quite pleasant.
Chad Tue, 16 April 2024
We did not stay and...
Liked: Nothing.
Disliked: It did not match the description on the booking.com. The property was depilated and in terrible condition. It had multiple areas of exposed wood rot on the front of the property. I did not feel safe being there and decided to go down the road to stay at a competitors property.
Jeannette Tue, 16 April 2024
Nice hotel if you want...
Liked: Bed was nice.
Disliked: Hotel said it was 100% smoke free yet the minute we got here it smelled like weed. The people downstairs were smoking weed all night. The smell kept coming up through the vent.
Angelica Tue, 16 April 2024
Very good
Liked: The pricing and the location are ideal
Disliked: It has a bit of a bad smell in the hallway
Azaria Fri, 12 April 2024
Bad
Judi Thu, 11 April 2024
One of the worse hotels...
Liked: There wasn’t anything I liked I felt like I was staying in a Motel 6
Disliked: It smelled like cigarettes The bedding looked cheap 1950 air conditioning Front desk were like robots, not friendly, poor eye contact Not worth my money
Hosp Mon, 8 April 2024
Disappointing
Liked: Clean. Beds not bad. Staff nice.
Disliked: Could be loud at night due to nearby highway, traffic. Very very basic service.
Jennifer Sun, 7 April 2024
Poor
Liked: Location was fine.... That's all the positive I can say
Disliked: Felt like I was staying in a jail cell. Concrete gray walls and floors. Bathroom was tiny. Looked as if the towels haven't been cleaned in weeks. Room was dusty and dingy. Room was super small also. Room service is non existent. This place is not as advertised. Definitely needs work.