Sunset West Hotel SureStay Collection By Best Western

They charged me an extra $200 smoking fee and no one smoked inside the room. Some person can walk in, say "I smell smoke," and charge your card without notifying you. When I called, they wouldn't provide me with a corporate number or any way to combat the charge. Stay here if you like people stealing from you.

Liked: The interior was OK.
Disliked: Bogus charges; TV had no English channels; rude staff.

Superb

Exceptional

Superb

Liked: Normal hotel for such price. We liked it. There is a refrigerator, microwave, hair dryer, iron in the room. There is free parking - this is a big plus.

Good

Good value for money spent.

Liked: Location close to subway B, easy travel to universal studios. Parking part of the deal.
Disliked: Late arrival = parking on the street, not the safest option.

Exceptional

Don’t come to this hotel

Liked: Nothing.
Disliked: It’s not what they advertise. The rooms are really small and the double beds they offer are tiny. The bathrooms are extremely small as well, no room to place your own stuff. The rooms had a really bad smell, we asked for an explanation and they said they were just used to it. The rooms were not prepared to cancel all the traffic sound from the outside. It seemed like we were sleeping with the windows wide open. We are a family that travel a lot and this has never happened to us. We made a complaint and the employees did nothing.

Exceptional

Exceptional