Poor

Disliked: No gym, told on arrival there was no gym. Then on leaving that there was access next door??No food, I am not sure how a 5 star hotel operates with no food after 9.30pm in the City of London where business travellers may arrive late. No room service. Nothing. I was told to get deliveroo.

Not a 5 star, but...

Liked: Only chose the hotel as it was close to work, otherwise nothing 5 star about it.
Disliked: Staff are more about dodging responsibility and their own convenience. The customer definitely does not come first!

Exceptional

stunning hotel, amazing location but...

Liked: it’s a beautiful hotel. the decor is stunning and the location is so convenient
Disliked: the service is poor. the restaurant is particular for breakfast was awful. so disappointed as I love the hotel itself. we had stayed previously just after it had opened and the restaurant service was bad but we put it down to just getting started. 7 months on it was actually worse and every table around us had similar problems. slow with items or just completely forgotten, having to ask 3-4 times for things Just so disappointed

Good

Disliked: Building work each morning across the road.

not quite 5 star

Liked: Suite was great
Disliked: staff did not anticipate needs-no one took our luggage, breakfast staff did not remember us or our room number. construction across the street.

recommend

Liked: stylish and modern, very clean. Staff also great.
Disliked: kings rooms very small, so much so that with my partner sitting at the dressing table, I couldn’t walk past the end of the bed to the toilet.

Superb

Exceptional