Exceptional

Exceptional

Very poor

Will stay here again. Live...

Liked: Convenient location, easy access to freeway, free parking, laundry, breakfast.

Loved the proximity to the...

Liked: Distance to Phoenix Children’s Hospital
Disliked: Location seemed a little sketch. Housekeeping services non-existent.

Very good

It was our 1st time...

Liked: Location was close to the airport which was good, it was clean and quiet. Staff were friendly. Our air conditioner was very loud so couldn’t use it for the first few night but they sent in their engineer and he thoroughly cleaned it, changed the filter and it was perfect after that
Disliked: There is an odour when you first walk in, not sure if it’s a cleaning product they use but it was off putting. The rest of the hotel didn’t smell, it was just at the front door. The few times we asked, staff weren’t able to suggest attractions or restaurants. Phone in the room didn’t work at all so couldn’t call the front desk. When I mentioned it to the front desk but they said they were changing the phone system or maybe it needed to be charged - the phone was completely dead

I would have liked to...

Liked: The property was terrific. The staff were very helpful and understanding.
Disliked: The property was fine but there was a problem with booking which caused a lot of stress for my son and I the night before he had major surgery due to unavailability for the 10 nights I had booked through third party.

It was everything we needed,...

Liked: It was excellent. It was completely stocked and the coffee was fresh.
Disliked: Everything was perfect. I can't think of anything.