Exceptional

Loved the position, loved the...

Liked: A perfect position, and a lovely hotel.
Disliked: We have stayed before, but we’re disappointed on this visit. On arrival and checkin, we were told ‘Happy Hour’ which was 6 to 7, (which we went to) were given a menu for drinks ‘allowed’ at Happy Hour……ordered the drinks, and then were told that our room was NOT included on the Happy Hour listing!! Very embarrassing!! Surely, the staff of such a prestigious hotel should have clarified if our room was eligible for this ‘offer’. Then, the drinks we did have, we had to carry out ourselves to the courtyard. Later in the evening, we did get a ‘waitress’ who was very good. But, overall, the staff didn’t appear to be available. On one occasion, we ordered a coffee, which was delivered in a plastic cup!! (A bit like Starbucks Take Away)

Great hotel, but the rooms...

Liked: Breakfast - superb. Wonderful buffet selection. The location is perfect for a couple of days in London.
Disliked: There was a water leak from the corridor outside our room, it took 15-hours from me reporting it to Maintenance turning up. Somebody could have slipped on the wet carpet, and you would be looking at a law suit. Bedroom needs a little "tidying", (Room 332). Paint splatters from decoration. Bath panel tired and needs replacing. Having one of the lifts out of action meant we often had to go from Lobby up to 7th, then travel back down again.

Didn’t feel comfortable and relaxed....

Liked: Location and area very good.Bar staff pleasant.
Disliked: Lift very old and out of order - broken down for the majority of time spent in the hotel. No resident’s stairway therefore unsafe from a fire safety point of view. The staff stairway included areas of no access signs / confusing exit. Staff stairway poorly maintained and dirty.Breakfast nothing special…dry croissants.

It was nice

Liked: The breakfast was wonderful, the staff was wonderful, the location was prime!!!
Disliked: The aircon was broken and the I was only provided a desk fan to stay cool. It was a warm weekend but I

exceptional

Liked: attention of all staff and the best breakfast
Disliked: nothing

Still a great hotel but...

Liked: Location and ambiance
Disliked: Check in process was a longer one. No wait. At the counter seemed to take longer than other places.

Very good

Liked: The breakfast is always tasty with a good selection of Indian and English Fayre.Staff very attentive, prompt service..Good selection of teas ,coffee and juice.
Disliked: Some of the areas we're cordoned off for maintenance/decorating. Courtyard diverted through the smoking area..

Superb