St. Charles Hotel - Hudson, Hudson

Good for a short stay

Liked: The room was clean and the bed was comfortable. It was very quiet (except for housecleaning vacuuming at 8:30 am). Bathroom, shower and toiletries were updated and in good condition.
Disliked: Building old and a bit tired. Smoke and CO detector in the room was disabled. Breakfast was basic. Price on Booking was incorrect (too high) and the manager gave us the off season rate without our asking. So that was good (thank you) why was price wrong to begin with?

Last time staying there.

Liked: Locación amaizing, employees very friendly
Disliked: Needing was dirty, Towels were wrinkled and humid not dry, toilet paper not change and shower walls dirty

Best value for money. Pleasant...

Liked: You get the best value for money. The manager, MD is amazing and very helpful. He recommended a few spots to check out. It’s centrally located, there’s a private parking lot which is a bonus for us. It’s also close to the Amtrak train station if you decide to commute.

Superb

Convenient central location, friendly staff,...

Liked: Let's start with the positives. The room we were given, an upgrade from our original booking due to some initial difficulties (see below), was spacious and had everything we needed, including a small refrigerator and microwave, although we did have a bit of trouble getting the microwave to work. The location, at the head of a park on Warren Street, really puts you within walking distance of many of Hudson's attractions, and although we didn't come with a car ourselves, it looked like parking definitely wouldn't be a problem with the size of their parking lot.All of our staff interactions were very pleasant, with everyone (especially the manager) concerned about how they could be helpful, make our stay more enjoyable, etc. and everything felt clean and in good order. At least in our room, the earlier review comment about the window being screwed shut wasn't the case — we were able to have it open just a crack to get some fresh air — and the wifi was fast and easy to get onto. In the end, all our issues were resolved by staff to the best of their ability and value-oriented travelers can weigh the pros and cons for themselves.
Disliked: We were traveling during late winter/early spring, which I assume still counts as the off-season, so some of this may not apply in the summer. We arrived a little before the booking.com-stated check-in time of 3 PM, only to find no one at the desk and both of the posted contact numbers unhelpful (one temporarily disconnected, the other straight to a completely full voicemail box). We noticed that the desk sign actually said check-in started from 4 PM, so we decided to come back a bit closer to then, only to find a similar situation: unstaffed desk, strangely empty first floor. (We were at a loss and reached out to booking.com at this point, who said that none of their numbers were reaching anybody, either; because of this, they began their cancellation countdown on their end, though thankfully it didn't end up coming to that.) Finally, my partner decided to try one of the numbers on WhatsApp, which finally got us in touch with the manager, who was very apologetic for the delay and said that if we needed assistance, text or WhatsApp would be better ways to reach him. If you find yourself in this situation, try those methods!A late winter snow flurry prevented one of the housekeepers from making it in to set up breakfast one of the nights during our stay. The breakfast obviously wasn't the issue — we wouldn't want anyone putting their safety at risk just to put out some bagels, egg, and sausage — but we did find it a bit strange that guests were sort of left to figure this out on our own. (My partner reached out to the manager, who responded later that day, saying first that breakfast was only between certain morning hours before later explaining that the transportation issues had caused there to be no breakfast.)The hotel itself was perfectly comfortable, and I really appreciate the effort made to make common spaces clean and pleasant. We also found all our interactions with staff very pleasant when we were face-to-face.