Springhill Suites Houston Baytown Guest Reviews
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|5.6 miles from Baytown centre|
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Anonymous Mon, 15 October 2018
Delisa Tue, 9 October 2018
Liked: Clean environment!!
Jacylynn Thu, 4 October 2018
Roberto Tue, 25 September 2018
Liked: We liked everything, it was all very clean and comfortable,thank you!
One Mon, 17 September 2018
Average to below average hotel
Liked: The hotel was very clean.
Disliked: This hotel was not a good value for the money
Annette Fri, 31 August 2018
Very nice and pleasant
Liked: Location, breakfast, bar and all facilities
Disliked: Breakfast need more choices
Ashley Fri, 24 August 2018
Annette Mon, 13 August 2018
Really nice for the price
Liked: The bed was comfy the room was cute and very clean
Disliked: The staff could have been more helpful and nicer
Monique Wed, 8 August 2018
Overall I love this hotel....
Liked: This hotel was amazing. I love it. The facilities was beautiful and clean. Very modern. The breakfast was the best. So much variety. Jenifer was amazing. She was very friendly and nice. The only issue I can say was with the front desk associate. She was rude and not friendly at all. Customer service is everything. I ask her was she having a bad day because by the looks of things you would have thought she hated her job and she said this is just how she looks and I was mortified by her response. Another guest lately shared that they too had a bad encounter with this associate. I lately found out she was a manager.(the lady with glasses she may be Indian or from the Middle East) I am assistant general manager back home. Customer service is key. Based off my interacting with her it did make my rating go from a 10 to 8.5
Disliked: Check above
Elizabeth Tue, 31 July 2018
Liked: Beds were so soft and rooms comfortable. Great location and close to stores and restaurants.