Springhill Suites Charlotte Airport Guest Reviews
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|5.3 miles from Charlotte centre|
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Cheryl, Arden, visiting Spectrum Center Charlotte Mon, 4 January 2016
Liked: Staff responded to negative issues very quickly and offered solutions. Staff was very professional and friendly; the hotel was clean and the location was convenient.
Disliked: Fitness Center was undergoing a renovation and my room did not have hot water.
Kelly, Four Oaks, visiting Coyote Joes Charlotte Sun, 18 October 2015
Some of the nicest and most helpful people are employed at this hotel. And when I left my favorite pillow, I called and they immediately knew my name, had my pillow and ready to ship it back to me. That is customer service!
Liked: Superior client service!
James C, Silver C, visiting Coyote Joes Charlotte Sat, 11 October 2014
Disliked: Two security guards woke us up at 3 a.m. to gunfire.
Jason Fri, 20 July 2018
Liked: The Staff was great.
Latoya Fri, 20 July 2018
Disliked: The tiny indoor pool and dirty with no one regulating The gas behavior and replenishing clean towels.
Rosalind Fri, 20 July 2018
Liked: It was close to our destination and it was enough room for me and my children.
Steven Fri, 20 July 2018
Disliked: The smell of weed in the lobby at check in,The TV did not work, and to top it off ran out of hot water in 5mins. The room I had reserved was occupied. Tryed to charge me for another room
Verified Hotel Guest Fri, 20 July 2018
Liked: Handy to the airport for our early flight, provided a shuttle.
Disliked: The hot tub was out of service ~ very disappointing.
Michele Mon, 16 July 2018
Okay for one night and...
Liked: I liked the location. Close to highway easy access to get to various shopping and restaurants. The Front Desk clerk was a blessing and extremely nice, I did not get her name but we checked in Saturday 6/30 around 3:30pm.
Disliked: The bathroom was not the cleanest. I know you are under construction but the vanity area was not too clean and the waste baskets did not have bags in then we used our bags from where we order food to go. The screen mesh for our window was ripped and it was no longer white. I just feel for the price the rooms given to customers should be your more updated rooms.
K Sun, 15 July 2018
Great bed, so-so overall
Liked: The bed was great. I liked the layout of the room; there was a microwave and mini-fridge and ample counter space
Disliked: Staff was not very friendly and didn't give me the free hi-speed internet that i am supposed to receive as a Marriott Gold member. There were eggs, but they tasted watery. There was also a problem with the closet door and stains on the carpet, and the overhead light in the kitchen area didn't work. One more thing - I hadn't noticed when booking that there is a "gentlemen's club" next door.
Etxtnt Thu, 12 July 2018
Liked: This room was magnificent good the price! Wish I had stayed longer than one night!
Lisa Mon, 9 July 2018
It was very very uncomfortable
Disliked: I had reserved a room with 2 queens and even marked when we would be arriving, between 8pm & 10pm. When we arrived we were told they only had king studio left with a pull out. We had no other option but to take the room being the time of night and it was July 4th.I have 2 boys one that is 6'2"and one that is 5'11" the pull out is not big enough for the both of them. The pull out could not be pulled out because there wasn't enough room between the pull out and the dresser the TV was on. Then we had to move everything around to get the pull out to work. By then we could only get the door to the room to open up far enough for us to literally squeeze through. The room was like an obstacle course and we all have bruises from squeezing around the corners the furniture.
Anonymous Thu, 5 July 2018
Liked: Clean rooms and hotel. Cleaning staff does an EXCELLENT job of keeping hotel and rooms clean. Shuttle drivers were courteous and friendly!
Disliked: Older lady at front desk checking us in was a little grouchy. I had requested 2 beds at booking time and confirmed morning of arrival, but whn I checked in, she said 2 beds were not available. Then I informed her my family would be in 2 rooms and a room with 2 beds suddenly became available.