Springhill Suites Charlotte Airport Guest Reviews
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|5.3 miles from Charlotte centre|
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Cheryl, Arden, visiting Spectrum Center Charlotte Mon, 4 January 2016
Liked: Staff responded to negative issues very quickly and offered solutions. Staff was very professional and friendly; the hotel was clean and the location was convenient.
Disliked: Fitness Center was undergoing a renovation and my room did not have hot water.
Kelly, Four Oaks, visiting Coyote Joes Charlotte Sun, 18 October 2015
Some of the nicest and most helpful people are employed at this hotel. And when I left my favorite pillow, I called and they immediately knew my name, had my pillow and ready to ship it back to me. That is customer service!
Liked: Superior client service!
James C, Silver C, visiting Coyote Joes Charlotte Sat, 11 October 2014
Disliked: Two security guards woke us up at 3 a.m. to gunfire.
Anquavious Wed, 18 April 2018
Liked: Everything !
Aaron Tue, 17 April 2018
Great value, comfort, cleanliness and...
Liked: We arrived just before the tornado warnings were issued. Right when our credit was swiped into the reader the power went out and the storm hit. The staff was anxious but remained somewhat calm. There was a lot happening and an over abundance of multitasking happening by your staff and they seemed to be keeping their anxiety in check.
The room was spacious, clean, comfortable and fresh. We appreciated the breakfast the next day as well. Great value, comfort and it exceeded our expectations.
Disliked: Perhaps, and this is knit picking. The 3pm front desk clerk could chat just a bit less. She was very pleasant but she kept chatting about how busy the hotel was and about bad Booking.com over sold your hotel. This lengthy explanations led to us almost getting into our room before the storm hit. 5 minutes of less talk and we would have not had the 30 minute delay of getting into our room while your system rebooted. Also, our room 217, was adjacent to the elevator and we could hear it running throughout the stay.
Lairisha Mon, 16 April 2018
Liked: Kathy at front desk was very rude
Disliked: Kathy at fron desk was rude
Adriann Mon, 16 April 2018
I will not come back.
Liked: We enjoyed the pool area and breakfast was delicious both days.
Disliked: I didn't like that the room was small, the sofa bed was too small for 2 people, they staff did a poor job of answering the phone when I called 0 for the operator, the sheets were crumpled for the sofa bed. Couldnt tell if they were laundered or not. The iron smelled and had burn marks on it, the toilet didnt flush properly. It was very disappointing!
Amanda Mon, 16 April 2018
Liked: The bed and pillows were really comfortable
Disliked: The pool was cloudy like it needed to be cleaned. I put the do not disturb sign on my door bc I didn?t want the staff to go in the room while I was gone, and they did anyway. It was nice that they made the bed and everything but they also threw away a muffin I was saving for later and threw away plastic ware I had brought with me to make pb&j sandwiches, which was really inconvenient because I had my baby with me and it was too much for me to go all the way downstairs to get more. I ended spreading peanut butter on my sandwich with the end of a tube of toothpaste.
Tonya Mon, 16 April 2018
Great room and location for...
Liked: Loved the layout of room..indoor pool and hot breakfast buffet
Disliked: Furniture was a little stained and probably could be updated or properly cleaned.
Brenda Fri, 13 April 2018
Liked: The staff. WE had a late arrival and when we ask the front desk about nearby restaurants they not only offered excellent suggestions but they offered the shuttle. The shuttle driver and the front desk clerk were both excellent representatives of the comp
Jason Fri, 13 April 2018
Liked: The Staff was great.
Rosalind Fri, 13 April 2018
Liked: It was close to our destination and it was enough room for me and my children.
Jefferson Tue, 10 April 2018
Liked: The services were outstanding.
Disliked: Overall service, staff