SpringHill Suites by Marriott Memphis Downtown

Enjoyed everything about the hotel - no complaints.

Liked: Everyone from valet to housekeeping was very very friendly.
Disliked: Dust on the desk chair legs was visible.

Very good

Exceptional

It wasn’t amazing but for...

Liked: Location and Memphis is a wonderful city
Disliked: Breakfast was poor, and throwaway plates and cutlery

Pleasant

Liked: Good location, good breakfast
Disliked: Some staff members. Room was not serviced on first day. Called customer services and was informed that rooms only serviced every other day. Requested towels, not delivered as agreed. Spoke with receptionist afterwards - informed us that room should be serviced every day. Organised towels. I understand that mistakes are made and missing servicing occurs but not incorrect excuses being made or minor correctional actions not occurring

Very enjoyable. Thank you to...

Liked: Room, Breakfast and location were prefect. Staff were lovely. Thank you

Superb

The location was great for...

Liked: Best continental breakfast bar I've ever experienced.Valet had car ready for me quickly every time I requested it.
Disliked: Bathroom smelled musty and toilet wasn't tight to floor. Bathroom/vanity area layout was awkward.TV stuck out from wall in passageway and I had to put luggage underneath to keep from walking into an edge of the TV.I hate valet parking to begin. $36/night seemed excessive. When I checked my car in I was told I'd have access to it to put things in and take things out. But later I got scolded for going to it alone. I was supposed to be accompanied by a valet.Had to request car via a webform, something else I hate; the intrusion of tech into everything.Desk staff seemed inconvenienced at times and when I asked if they had a place to mail mail the response made me feel like I interrupted some important daydreaming.

Definitely worth the money, book...

Liked: Fantastic location for all Downtown activities and sight seeing. Uber ride to Graceland not expensive at all.
Disliked: Great rooms, friendly helpful staff and a very good breakfast included. Alexis our room attendant was excellent

My trip to Memphis

Liked: The room was very clean and the front desk staff was excellent. Especially Quatrel Towers. He was great at telling us about places to see places to eat. I am what’s the best way to get there he was very knowledgeable.
Disliked: The refrigerator in our room did not cool properly, but we did reported it when we checked out