Nice staff ,great location ,...

Liked: staff was very helpful from figuring out uber/lyft/cats to location of the Hospital we were also able to enter the room earlier which was much needed as we drove 10hrs and needed some sleep
Disliked: although we were able to check in earlier the room we were first put in had not been cleaned yet ...my husband called the front desk and they moved us right away

Will not stay there again

Liked: It?s big looks fancy the shower was good
Disliked: The sheets were dirty they had hairs I felt itchy all night like if the bed had bed bugs or something I also didn?t like the valet parking I don?t like people taking my car I don?t know where you have to use your card for the elevators also the person that attended us wasn?t very specific it was not a kid friendly hotel there was a lot of drunk people everywhere you can hear everything in the room so you hear all the noise of people me and my kids couldn?t sleep all night worst experience ever never going there again

Superb

Exceptional

Liked: The location
Disliked: Bigger tv

Bad

Exceptional

Impeccable

Liked: Everything
Disliked: Roof top for photos

Stressful

Liked: Check in was horrible. They didn?t get a reservation from u. I had to set it up when I arrived. So I didn?t receive online price!!! (.$80 more) will never use booking.com again. Won?t ever recommend either
Disliked: Check in was horrible. They didn?t get a reservation from u. I had to set it up when I arrived. So I didn?t receive online price!!! (.$80 more) will never use booking.com again. Won?t ever recommend either

Exceptional

Liked: Mary H. was the BEST during the check in process. She and manager Bobby took such care of our family during our time of grief. Mary at check in ensured we knew she would help us with such grace and care her customer service made us know she cared about our family and made sure that the Hotel got a reputation with us as the best place to stay while in Charlotte We will definitely be back for pleasure soon.
Disliked: Bath room light was too bright