SpringHill Suites by Marriott Charlotte Airport

Hotel is nice, but noise from interstate and planes overhead was irritating. Elevators were not working. Staff was nice. They do charge a convenience fee which is not listed on. That was irritating since I only slept there. Pool was closed as well.

Disliked: I was charged a convenience fee upon checkout, and I did not use any conveniences. Convenience fee was not mentioned when I booked the hotel.

Liked: Staff responded to negative issues very quickly and offered solutions. Staff was very professional and friendly; the hotel was clean and the location was convenient.
Disliked: Fitness Center was undergoing a renovation and my room did not have hot water.

Some of the nicest and most helpful people are employed at this hotel. And when I left my favorite pillow, I called and they immediately knew my name, had my pillow and ready to ship it back to me. That is customer service!

Liked: Superior client service!

Liked: Great staff; clean rooms; comfortable bed.
Disliked: Two security guards woke us up at 3 a.m. to gunfire.

Passable

Disliked: The pool wasn’t open and the breakfast and coffee were gone by 830. Never put anymore back out. Two of the main reason I chose to stay here

Superb

Very good

Liked: Nice location
Disliked: beds not comfy

Best day trip ever

Liked: Close rage to at lot of attractions
Disliked: It was hot like very humid like in the hallways

perfect stopping place on my...

Liked: location away from downtown traffic.

will not stay here again

Liked: room size
Disliked: no housekeeping the whole time i was there and the pool was closed

Bad

Liked: There was nothing about this hotel that I liked.
Disliked: I took my daughter and her friends here for her birthday and it was the worse experience. I called before I booked to ask about the pool and the receptionist stated that they had a pool but failed to inform me that there was no water in the pool. The hot water kept going out after 2 people took a shower so it took us hours to even get ready and out the room. The cleanliness was not acceptable. I would never ever book this hotel again. The fan and light in the kitchenette did not work so I could cook without worry about if I would set something off.

Superb

Very good

Liked: Good location close to airport