SpringHill Suites by Marriott Boston Andover

We booked this one specifically because of the pool. Pictures were way out of proportion; the pool is tiny and was FULL of kids screaming and splashing and jumping in. They also were playing in the hot tub without parents and made it impossible for our family to use it. When we came back later that evening the pool was closed. The staff person lied as to why. We found out minutes later - she offered others use of one of your other facility pools but had not offered us that choice. It was -10 that night, brutally cold, but we still jumped back in our car to go use the courtyard pool which again had way too many people. So we drove back. Halls and elevators dirty. And the worse was breakfast was a nightmare - you really need to put food in a more open area. There were way too many people trying to get in and out of an 8x10 room; kids were pushing; kids screaming, crying and lines of people trying to use the waffle machine. It was horrible, I didn't get anything. I tried. But. The problem could have been solved if people were not entering and exiting a closed off area that was too small and not enough equipment. Waffle toaster. Juice machine. Just couldn't get beat them and we were on time restraints. Maybe even have people sit at their table and wait for a ticket or something so that the moms are not dragging their 8 kids through the breakfast line and arguing with them and using everything. Some kind of order is necessary. Other hotels have you sit. Someone comes over to ask you if you want coffee or juice. Get it and then you can get your food in an orderly manner. Paid way too much for this room when I had a wide variety to chose from and I chose you. There were many as nice for less $$.

Liked: Front desk staff is a Ten ( except 1 person).
Disliked: Pool closed. Halls and elevators dirty; breakfast was a nightmare - you really need to put food in a more open area - there were way too many people trying to get in and out, pushing, with kids screaming.

Superb

Superb

Exceptional

Great location, shame the air...

Liked: This was a good location for us to visit Canobie Lake Park theme park. We could walk to two different restaurants - Chili’s Grill & Bar and Andiamo Restaurant & Bar, both about a mile away, 22-25mins walk. We felt safe walking, so we could leave the car parked up.The room was clean and it was good to have a fridge and microwave - no crockery though. The sofa bed could be a day bed and it also had a trunky bed underneath with a sprung mattress.Staff were super friendly at check in. Attentive at breakfast when food needed replenishing or bins needed emptying.
Disliked: The air conditioning was sooo noisy it couldn’t be left on at night - there was a large ceiling fan in the kitchenette area which was quiet but we couldn’t have it on more than the second speed as we had a child on the day bed close by, so no one benefited in the queen beds further away.The noise and disturbance from the floor above was not good in the late evening / early morning/ during the night - hotel must have wooden floors rather than concrete which doesn’t help in reducing any inconsiderate noise levels.Breakfast was a self serve buffet - queing for food and waiting for a table was fine the Friday morning, but Saturday/Sunday was very busy and had to wait for a table / queue for self serve buffet food like waffles and toast.Indoor pool was too cold! We tried it the first afternoon we arrived, it took a long time for us to get in with the cool temperature and we weren’t in longer than 15-20mins - Pool towels provided for use in the pool area only. No showers/toilets - we had to go back to our room dripping wet for that.

Nice jumping off point for...

Liked: Friendly staff, nice breakfast offerings, spacious room with separate sitting area and desk, kitchen.
Disliked: Room overlooked ugly roof section

Nice and clean

Liked: I like the entrance and the lobby, the piscina was nice and clean
Disliked: The breakfast add more fresh pancakes and Hispanic food

Exceptional

Exceptional

Superb