SpringHill Suites by Marriott Boston Andover

We booked this one specifically because of the pool. Pictures were way out of proportion; the pool is tiny and was FULL of kids screaming and splashing and jumping in. They also were playing in the hot tub without parents and made it impossible for our family to use it. When we came back later that evening the pool was closed. The staff person lied as to why. We found out minutes later - she offered others use of one of your other facility pools but had not offered us that choice. It was -10 that night, brutally cold, but we still jumped back in our car to go use the courtyard pool which again had way too many people. So we drove back. Halls and elevators dirty. And the worse was breakfast was a nightmare - you really need to put food in a more open area. There were way too many people trying to get in and out of an 8x10 room; kids were pushing; kids screaming, crying and lines of people trying to use the waffle machine. It was horrible, I didn't get anything. I tried. But. The problem could have been solved if people were not entering and exiting a closed off area that was too small and not enough equipment. Waffle toaster. Juice machine. Just couldn't get beat them and we were on time restraints. Maybe even have people sit at their table and wait for a ticket or something so that the moms are not dragging their 8 kids through the breakfast line and arguing with them and using everything. Some kind of order is necessary. Other hotels have you sit. Someone comes over to ask you if you want coffee or juice. Get it and then you can get your food in an orderly manner. Paid way too much for this room when I had a wide variety to chose from and I chose you. There were many as nice for less $$.

Liked: Front desk staff is a Ten ( except 1 person).
Disliked: Pool closed. Halls and elevators dirty; breakfast was a nightmare - you really need to put food in a more open area - there were way too many people trying to get in and out, pushing, with kids screaming.

Nice stay out of the...

Liked: Quiet pleasant location
Disliked: Maybe a little more signage of Minuteman Rd

Decent if you have a...

Liked: I liked the location the most, it’s right where it needs to be but not to much into town
Disliked: Shower and pull out couch bed could have been much better, my room also stayed pretty warm despite air conditioning set to 66°

Good

Clean hotel with no internet!

Liked: İt was clean but there was no internet!
Disliked: No internet!

Superb

Exceptional

Good hotel for someone who...

Liked: İt was clean
Disliked: There was internet problem so we had to leave earlier than planned.

Very good

An oasis in a desert

Liked: The welcoming banter made me feel at home. The kind gentleman and the lady at the frontdesk were cordial and had a good relationship that was exhibited.The pillows and bed were very comfortable.
Disliked: The breakfast was just okay. Could use some additions. Okay, for the price of the room.