Sonesta Simply Suites Somerset Guest Reviews
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1.9 miles from Somerset centre |
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Liza Sat, 4 May 2024
Exceptional
Zell Wed, 1 May 2024
Pleasant
Zell Wed, 1 May 2024
Enforcement of Policy
Liked: Close to the hwy
Disliked: There are signs for no smoking if any kind, yet other guest smoke & the smell comes in the room. Hotel staff did nothing to resolve the issue… just came to spray my room with air freshener.
Wasim Wed, 1 May 2024
Superb
Amirhossein Tue, 30 April 2024
Superb
Natalee Sat, 27 April 2024
Very good
Tameeka Thu, 25 April 2024
Unexpected Renovations and one unprofessional...
Liked: The bed was very comfortable. The room was very clean. The plumber or maintenance man was very nice, professional and seemed efficient. The staff, except for one woman, was very nice and helpful. The hotel was very quiet during the day, despite the renovations going on throughout the floor.
Disliked: When we arrived, we were told that there was only one baggage cart and the one that was available was covered with pieces of sheetrock and debris. We didn't like the fact that the laundry/ gym was not available as advertised. We did not like the fact that we were in the middle of a dirty renovation. There was constantly a shortage of towels and wash clothes. The heavy set black woman at the front desk told us to wash dirty towels ourselves, to add insult to injury, as the laundry room wasn't even available. Anytime we went to the front desk, during her shift, she immediately started to shake her head no before we could ask a question. She greeted us with mean and unwelcoming looks and tone. She was very unapproachable and seemed to hate being there. The room did not have the reclining chair as advertised. The shower rod was broken. The kitchen sink was leaking profusely. The kitchen faucet had a very bad leak on the side when used. There were missing utensils and not much to accommodate daily cooking. We felt uncomfortable to even ask the woman at the front desk because she was so unpleasant, so we broke anything that was missing from the room.
Guillaume Tue, 16 April 2024
Great!
Aleia Mon, 15 April 2024
Exceptional
Liked: I like everything about this hotel. Very clean and nice. Warm and welcoming.
Erik Wed, 10 April 2024
Liked: The room with kitchen supplies
Disliked: Hallways could've been cleaner