Name: Sonesta ES Suites San Jose Airport
Address: 1602 Crane Court, San Jose, CA
Telephone: (888) 406-7656

Not a place if you...

Disliked: Despite making requests way early, we didn't get rooms on the first floor and physically assisted ones. Our room had a noisy bathroom fan and flush , broken knob on the stove thereby inaccessible. There was a lot of movement of non visitors at night which made us really feel insecure.A fire alarm was triggered and we had to bring down our elderly people only to know it was a false alarm .

Exceptional

Don't waste your money

Liked: The room size was nice
Disliked: I would not recommend this place to anyone. this was our first time, and it will be our last time. not worth the money they charge. it's very dirty, full of rats and cockroaches. Homeless people everywhere. everytime we walked up our stairs, there was constant bags of garbage on the ground. poor customer service. One of the rooms next to us had constant people in and out of her room, that at one point knocked on our door and asked, is this where you are doing massages. This place is horrible. We will never go back.

Superb

Liked: I liked the affordability, cleanliness, calmness, decent stay

Exceptional

Very good

Liked: I really liked the rooms, it was very spacious and clean.
Disliked: I didn't like the area. The outside of the hotel looks very sketchy. I saw alot of homeless around there. My friend had a bad experience she stayed in bottom stairs room.