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AustraliaSonesta ES Suites San Jose Airport Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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Eva Tue, 8 July 2025
Lovely property. Pool is under...
Liked: Lovely property! Breakfast is well done.
Disliked: Parking fee is silly.
Ashish Tue, 8 July 2025
Good value for money
Liked: We had issue at check in but staff was helpful
Esra Sat, 5 July 2025
Great location for families and...
Liked: Very comfortable and spacious place especially for families
Disliked: N/A
Diana Wed, 2 July 2025
Good
Disliked: Breakfast ended to early. We arrived too late to get up for it.
Melanie Tue, 1 July 2025
Its alright but it could...
Liked: The property is newly renovated. Breakfast is good
Disliked: For 5 days we were there no housekeeping made at all. Trash was overflowing , no change is sheets and towels or even a refill of toilet paper . I have always stayed in ither hotels even a mom and pop one for a few days and they always come and refill and clean the room .We even had an uninvited visitor due to overflowing trash in the room.On our last day, someone knocked on out door before check out to ask what time we will leave thats around 1025 when we have until 1100 am to checkout. We felt rushed leaving and that is the only time that we saw housekeeping. Lastly, upon check out I was going to call front desk to let them know we are leaving but phone in the unit is not even working it is just for display so I didnt bother to let them know
Marites Mon, 30 June 2025
Excellent
Liked: Clean and affordable
Disliked: Nothing
Xayya Sun, 29 June 2025
Exceptional
Blanca Sun, 29 June 2025
Very good
Deta Fri, 27 June 2025
Fantastic hotel but could use...
Liked: Great room! It was more like a 2 bedroom, 2 bathroom apartment than a hotel room. Beds and furniture was comfortable. Pull out sofa was comfortable. We were missing some bedding for the sofa and the front desk was super fast at getting it, even though it was after midnight.
Disliked: Breakfast wasn't great and ended pretty early. Noisy guests in other rooms and no one seemed to control them. Barking dogs in one room and kids outside literally screaming in another.
Ravisankar Wed, 25 June 2025
Not a place if you...
Disliked: Despite making requests way early, we didn't get rooms on the first floor and physically assisted ones. Our room had a noisy bathroom fan and flush , broken knob on the stove thereby inaccessible. There was a lot of movement of non visitors at night which made us really feel insecure.A fire alarm was triggered and we had to bring down our elderly people only to know it was a false alarm .
