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Soho Grand Hotel eeeef - (855) 254-7214
Soho Grand Hotel, 310 West Broadway, New York City, NY -(855) 254-7214
Area: SoHo - Tribeca
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BOOK ONLINE OR CALL - (855) 254-7214
4.3
HOTEL RATING: 
EXCELLENT
4.3 out of 5 (677 Ratings)
4.8 miles from New York City centre
BOOK ONLINE OR CALL - (855) 254-7214
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Hotel Description
Situated in the upscale SoHo neighborhood this luxury hotel is close to art galleries designer shops and popular restaurants. This modern hotel features an outdoor restaurant and all rooms have city views. The elegant guest rooms at the Hotel Soho Grand come with free Wi-Fi a flat-screen TV and a clcok radio. Designer bathrobes and toiletries are also provided. Guests can enjoy American cuisine and signature cocktails in the Club Room the Grand Bar and Lounge. Opening seasonally Gilligans is an outdoor restaurant offering a fresh summer menu. Soho Grand Hotel offers a 24-hour gym and business center. A helpful concierge desk is also available 24-hours. Canal Street Subway Station is a 5-minute walk from Soho Grand and provides easy access to Central Park and Times Square. Little Italy is a 10-minute walk away.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
r
Pets Allowed
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
w
Non Smoking
q
Accessible
Other Amenities
` Pets Allowed
` Restaurant
` Meeting/Banquet Facilities
` Newspapers
` Valet Parking
` Room Service
` Safety Deposit Box
` Air Conditioning
` Babysitting/Child Services
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Shoeshine
` Nightclub/DJ
` Trouser press
` Heating
` Fax/photocopying
` Allergy-free room
` Evening entertainment
` On-site parking
` fitness center
` 24-hour security
` Concierge services
` Family Rooms
` Free Wi-Fi
` Massage services
` Daily Housekeeping
` Non-Smoking Rooms Available
` Parking Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Ticket services
` Contactless check-in/out

Soho Grand Hotel Guest Reviews

Overall Average Score: 
Excellent (4.3 out of 5)

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4.5

Wonderful - 4.5 out of 5

Maryann Fri, 5 March 2021

Excellent.

Liked: Staff always friendly and accommodating. Mark, Naomi, Rick and Marco very nice and helpful. They gav e prosecco when we arrived and loved the lounge area as always.
Disliked: Lounge stay open longer but due to covid, it understandable.

5

Exceptional - 5 out of 5

Edward Wed, 3 March 2021

Exceptional

Disliked: The food situation The dinner food no good

4.5

Wonderful - 4.5 out of 5

Elizabeth Sat, 20 February 2021

Superb

Liked: Great atmospheric hotel. Industrial chic
Disliked: Check in took AGES. Not enough desk staff

3.5

Good - 3.5 out of 5

Lauren Fri, 19 February 2021

Good

Liked: Room was nice and clean, other guests were respectful about not jamming the elevators, etc. Overall, a pleasant stay.
Disliked: Upon arrival we had to wait in line for more than an hour to check in. I assume this had to do with coronavirus measures/additional health forms, but it seems that there might have been a better system in place to prevent this logjam from happening when many new guests are expected to arrive between 3 and 4:30 on the Saturday of a holiday weekend. Our stay was good, but it did not get off to a great start....

0.5

Poor - 0.5 out of 5

Marcela Thu, 18 February 2021

Small rooms, no service and...

Liked: Rooms are quite small and cozy but the lighting is off. You have the option of having a small lamp on the bedside table with dim light on or the ceiling reflector-like lights that make you look and feel like you?re staring directly at the glory of God. In addition, though this hotel is in SOHO, it?s not in a nice part and the closest intersection is dirty and full of sketchy stores. Not worth a $400 night. I run out of space in the negative box so I had to include this here
Disliked: Room service is practically non-existent. I ordered food and I had to go all the way downstairs and meet my Postmates at the door cause they wouldn?t receive or bring food up to your room. Similarly, once I got my food I realized they hadn?t sent utensils. I needed a fork and called guest services; no answer. I called reception and same. I called the food line and finally someone answered and promised to bring me a fork in 20 mins. After 40 mins I called again and asked for a fork and they said I?d have to wait another 30 if I wanted a fork so I just knew it wasn?t happening. Changed out of my pjs and into my clothes, went downstairs and asked the receptionist to give me a fork, which was also quite annoying cause she wasn?t listening when I talked to her and asked me twice how many forks I needed (I was the only one at reception, it?s not like it was busy) I also called reception (from my cellphone cause I figured out it?s the one and only way to get through) and asked for a late checkout. The guy who answered said it wasn?t possible, which is ok - no biggie (Vday after all). However, he worded it like this: ?First of all there?s no late checkout today, we?re fully booked?. That?s all he said. There wasn?t a second of all or any further comments. Now, I don?t know much about hospitality but I?m sure there?s better ways to reply than first of all (?). Last but not least, when I went to check out with my bags and all the girl at reception was also rude which I think at least shows they?re consistent. No ?good morning?, ?did you enjoy your stay?? Nothing. She said: yes? I go: hi, I need to checkout. She goes: I can?t hear you. Mind you, we?re wearing masks, music is playing loud in the background (stupid move) and there?s a glass between her and I. As I?m opening my mouth to repeat myself she goes again: I CAN?T HEAR YOU! Well, of course, young lady. That?s cause I haven?t even had the chance to say anything. All in all, rude people for a perfect NY experience.

2

Disappointing - 2 out of 5

Michelle Tue, 16 February 2021

Disappointing

Liked: Kindness of the staff

3.5

Good - 3.5 out of 5

Philippa Sun, 14 February 2021

Good

Liked: Great location nice room
Disliked: Maybe because of COVID no gym only 2 restaurant had to ask for toiletries a couple of times no daily housekeeping unless you asked which we found out on day 2

3.5

Good - 3.5 out of 5

Ronald Fri, 12 February 2021

My food didn?t get on...

Liked: The room And the bed
Disliked: Customer service and food service

5

Exceptional - 5 out of 5

Jill Tue, 9 February 2021

Exceptional

5

Exceptional - 5 out of 5

Anonymous Mon, 8 February 2021

Exceptional

Liked: Great location! Super trendy & great concierge service

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Soho Grand Hotel 310 West Broadway, New York City, NY