Sofitel New York Guest Reviews
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Write a review
Krishna Sat, 28 June 2025
Very good
Caroline Sun, 22 June 2025
Excellent Hotel. Attentive service and...
Liked: The hotel is near times square. It is beautiful, quiet, clean and the staff is nice. I would stay there again and again. We loved it.
Disliked: Nothing
Anonymous Sat, 21 June 2025
Enjoyable and the staff are...
Liked: The hotel is undergoing a renovation so many of the amenities were not available. The room was clean although it had not yet been renovated.
Disliked: I missed the restaurant and bar at the hotel; it was always a great experience. Looking forward to coming back when the renovation is complete.
Cynthia Tue, 10 June 2025
A comfortable stay with friendly...
Liked: Room was comfortableStaff & manager went out of their way to allow us to surprise our friends who were getting married by decorating their room. That ment so much to us!
Disliked: under construction/renovation so no lobby to speak of which ment we couldn’t gather with other friends. No ice. Restaurant closed 11am-noon. Valet parking was us walking with luggage to garage because of parade (not hotel fault) but we weren’t warned ahead and discovered this by chance. No business gesture made for this inconvenience.
Teni Mon, 26 May 2025
Exceptional
Stef Fri, 16 May 2025
Would definitively stay again.
Liked: Excellent location. Very spacious room.
Disliked: A bit dated, but they are renovating at the moment.
Bailey Wed, 9 April 2025
Good
Liked: The beds was comfortable and pillow options were good. We were on the 18th floor so was nice and quiet as NYC can be very loud if near the street. The location was good - easy to walk to 5th Avenue and Broadway, handy to lots of food stores - Pret, Starbuck, Wholefoods and Proper Food.
Disliked: The room was very dark - minimal lights. The room had no tea and coffee making facilities and no water provided. Not really acceptable for a 5 star hotel.
Matthew Sun, 6 April 2025
Superb
Liked: Great location, friendly staff, quiet.
Disliked: Room was a little tired, but a good size. The fold out sofa bed very squeaky. Breakfast needed a few more options.
Lea Sat, 5 April 2025
Exceptional
Liked: Every thing is absolutely PERFECT!
Alona Mon, 24 March 2025
The worst bed I’ve ever...
Liked: Location
Disliked: The worst bed mattress I have ever had. It wasn’t a bed, it was a hammock, probably used by thousands of people. It should have been changed a long time ago. Fridge was closed for some reason. The hotel is old but costs a lot. Price should be probably much lower.