Sofitel New York Guest Reviews
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Cynthia Tue, 10 June 2025
A comfortable stay with friendly...
Liked: Room was comfortableStaff & manager went out of their way to allow us to surprise our friends who were getting married by decorating their room. That ment so much to us!
Disliked: under construction/renovation so no lobby to speak of which ment we couldn’t gather with other friends. No ice. Restaurant closed 11am-noon. Valet parking was us walking with luggage to garage because of parade (not hotel fault) but we weren’t warned ahead and discovered this by chance. No business gesture made for this inconvenience.
Teni Mon, 26 May 2025
Exceptional
Stef Fri, 16 May 2025
Would definitively stay again.
Liked: Excellent location. Very spacious room.
Disliked: A bit dated, but they are renovating at the moment.
Bailey Wed, 9 April 2025
Good
Liked: The beds was comfortable and pillow options were good. We were on the 18th floor so was nice and quiet as NYC can be very loud if near the street. The location was good - easy to walk to 5th Avenue and Broadway, handy to lots of food stores - Pret, Starbuck, Wholefoods and Proper Food.
Disliked: The room was very dark - minimal lights. The room had no tea and coffee making facilities and no water provided. Not really acceptable for a 5 star hotel.
Matthew Sun, 6 April 2025
Superb
Liked: Great location, friendly staff, quiet.
Disliked: Room was a little tired, but a good size. The fold out sofa bed very squeaky. Breakfast needed a few more options.
Lea Sat, 5 April 2025
Exceptional
Liked: Every thing is absolutely PERFECT!
Alona Mon, 24 March 2025
The worst bed I’ve ever...
Liked: Location
Disliked: The worst bed mattress I have ever had. It wasn’t a bed, it was a hammock, probably used by thousands of people. It should have been changed a long time ago. Fridge was closed for some reason. The hotel is old but costs a lot. Price should be probably much lower.
Brian Sun, 9 March 2025
Well appointed hotel with great...
Liked: Midtown location, good food, well maintained hotel, comfortable beds, pleasant and attentive staff.
Graham Tue, 4 March 2025
Comfortable and friendly but coffee...
Liked: Comfort, friendliness of staff
Disliked: No coffee facilities in room.
Brennan Sun, 2 March 2025
Exceptional