Smiths At Gretna Green Hotel

Wonderful, I would come back...

Liked: Great breakfast!
Disliked: I couldn’t get in the shower as I am almost 80 and mobility isn’t good,. That’s not fault of the hotel. The plug in the washbasin is faulty , I reported it twice to the desk

Lovely experience for a lovely...

Liked: Busy hotel but quiet in the bedrooms. Easy drive to where we wanted to get to. Plenty local facilities. Staff were very helpful. Room was very clean.
Disliked: Room was too hot. Staff provided a fan but the lack of electrical sockets meant you couldn’t plug it in near the bed ( staff managed to give an extension cable. Shower curtain was very short, water could be scalding in shower & bath was very slippy. Being picky now

Passable

Liked: The breakfast was very nice and the staff were very welcoming in that bit of the hotel
Disliked: The reception staff was a bit rude this morning when I was checking out, didn't even ask if I had a nice stay like she had asked the guest in front of me, also if you are looking for a peace night away dont stay here we had kids knocking on all the doors tul 12am this morning then when that finally stop then someone decide to start shouting at each other at 3am this morning, not a good stay at all, there was mold on the bathroom ceiling and the carpet could do with a deep clean my white sock were no longer white on the bottom not good when you are spending £135 a night.

Very poor

Liked: Breakfast ok
Disliked: When you have six Rentokil traps in your room, two of which were on view, it’s not very nice!! Needless to say we didn’t sleep much looking all night for furry visitors. My wife was very scared. We got more worried as the night went on. We complained the next morning to be told that traps in the rooms is a normal routine.!!?? Our neighbours couldn’t find any traps in their room. We stayed next night in sister hotel and their staff had no knowledge of any system. Didn’t even get a proper apology. Just someone saying it was normal. Who thinks it’s normal for animal traps to be in your room protecting guests and staff? Some people may think it is protection against being bitten or getting diseases from rodents but we found it worrying and disgusting.

Great hotel and in a...

Liked: Good hotel and staff very friendly
Disliked: Could do with a paint but otherwise excellent

Exceptional

Exceptional

Liked: A lovely hotel with a small balcony. Very professional Receptionist on arrival. Didn't have an evening meal there but breakfast was nicely set out as a Hot/ cold buffet. No shortage of what to eat. We only stayed one night on our way back.to.England. Nice Outlet Village to.go around and The Famous Blacksmith shop attractions/Gretna Green experience!! You can even get married there!!
Disliked: The morning Rain ☔

Comfortable border stopover

Liked: Great location, handy to motorways but quiet. Large, comfortable beds and blackout curtains, pleasant in-room amenities and ample room for large suitcases. - and there are lifts as well as stairs. Breakfast was also good.
Disliked: The bathroom: the shower was over the bath, but with a shortish curtain (rather than a screen) that attached itself to the showerer, inevitably prompting thoughts about the stranger who last used it... There was a "mobility" loo, despite the shower being impractical for a disabled person to use...

Good for one night stay

Liked: We booked last minute and got an amazing cottage for half price. It was huge with a lounge and kitchen as well as bedroom and bathroom. It was lovely and comfortable.
Disliked: The restaurant seemed short-staffed as our finished plates were left on our table for ages and we had to call someone to remove them! This was disappointing service!