Very good

Poor

Liked: location is good.
Disliked: safe box was broken, they have fixed but i waited too much. room was cold and air co heater was not working.

The property reminded me of...

Liked: We were upgraded and the room was great. Very spacious, comfortable and clean. We enjoyed the room a lot and as a parent with two kids it worked out perfectly for us.
Disliked: We were upgraded because when we checked in we were told a pipe had broke in the room they had for us. In the room we were upgraded to the TV's didn't work the entire stay. I am not sure why it didn't work but it was how the staff handled it that was disappointing, and the only thing that was disappointing with this property.We stayed two nights and the first night realized the TVs didn't work. Pushing neither the MENU or GUIDE button on the TV remote didn't work at all. I called to the front desk and they said they'd send up an IT person to the room. He checked the batteries and using a different remote. He couldn't fix it. The front desk called up and said someone from the internet provider would be calling me. I was on the phone for about 3 minutes with the internet provider trying to solve the issue (Why me trying to solve this hotel issue?). He couldn't solve the issue, said he'd let the Front Desk know and they would be calling me. No one ever called. By this time it was 8:30 p.m. and I had two tired kids who had been traveling all day. In the morning I asked at the front desk. They could only offer to change my room. At this point we were already on our way out for the day and leaving in the next morning for an early flight. I did not want to go back up stairs, pack up my things and delay my daytime plans. So we stayed in the same room - with two kids for two days with no TV. Other than this issue, everyone else was very kind, helpful and a very pleasurable property.

Pleasant

Liked: Location and amazing rooftop with pool. Some rooms have also a very nice view on the Hollywood hills.
Disliked: Restaurant in renovation, so it was not possible to have breakfast. Not much attention from front staff.

double check the invoice before...

Liked: the location
Disliked: the expensive parking, the extra charges that received at the end of the check-out

Exceptional

Liked: location room size everything was perfect
Disliked: nothing

Superb

Liked: location, rooms, rooftop pool
Disliked: parking

Dissatisfied with the condition of...

Liked: Bed was comfortableLamp shade was falling apart, room woodwork was all scratched & in desperate need of careLighting was terrible
Disliked: See aboveWas not aware there was not a functioning a restaurantNo coffee, no food & rooftop bar closed by 8pm or earlier

Very good