Really happy with my stay. The hotel is clean and comfortable with simple but elegant decor. The location was very convenient, just one block from subway Q line, so easy access to uptown Manhattan (15 minute subway ride to Central Park and Times Square).

Liked: Friendly, accommodating staff. Good location. Clean and safe.

Exceptional

Liked: Staff anticipated our needs - very friendly

Customer service needs to improve

Liked: Mai Garcia stands out in the process of trying to solve a problem caused by Sheraton?s billing system. She was the only employee that paid attention to the issue and tried to solve it.
Disliked: Got three undue billings on my credit card (because of a miscommunication between booking.com and the hotel) and it took me more than 5 calls and a couple of hours to get them to find the cause of the mistake and proceed with ccard reimbursement. First communication happened on Oct 2nd and up today haven?t received the reimbursement. Customer service needs to improve.

Perfect

Liked: Staff was excellent. From check in to check out excellent service. Thank you

Half great - half terrible

Liked: The front of house/reception were absolutely wonderful. Thank you for all you did for us.
Disliked: The wait staff in the eating areas where Not friendly and they were rude. The selection of food was quite poorly and when ordering eggs for breakfast, my eggs arrived with someone long hair in it. Discovered the hair after placing eggs into my mouth to consume. Staff did not tie hair back in food areas. Not a pleasant experience at all.

Fabulous

A very good week's holiday...

Liked: Location was excellent. Within walking distance from Battery park for the ferries and also Empire State Building and the High Line. Also a number of subway lines stop in Canal St. Very helpful on checkout and stored our luggage and arranged a taxi to the airport at a fixed price. The restaurant serves excellent food but it is not cheap. A number of good restaurants close by in Little Italy and Tribeca. Business centre very good.
Disliked: The buffet breakfast was included but not very good for the price that we would have paid.

I think I pretty much...

Liked: Location, comfortable room. lovely employees.
Disliked: I truly can not think of anything else they could have done.

Exceptional

Superb