Really happy with my stay. The hotel is clean and comfortable with simple but elegant decor. The location was very convenient, just one block from subway Q line, so easy access to uptown Manhattan (15 minute subway ride to Central Park and Times Square).

Liked: Friendly, accommodating staff. Good location. Clean and safe.

Overall, I had a lovely...

Disliked: The breakfast could be much better. As we do not eat beef and pork there was not much variety. It should be different everyday. I ordered a cake on the birthday of my husband but did not get. I was thinking that the hotel would be doing a christmas night dinner ......

Good

Easy to get in, then...

Liked: Everyone greeted us with smiles-even those we did not recognize. We went to our usual spots in the city, and some new ones, and had a fantastic time. Deon was fantastic as always. Housekeeping checked on us and kept the room beautifully. We love coming to this location.

Almost a 10

Liked: It was comfortable and clean. The staff there is super friendly and helpful. We were able to drop off our bags before check in and they were able to answer all our questions about the location, plus make suggestions of where to go and what to do. They also have restaurant and bar there as well, on top of a 24/7 convenient store next door. Amazing view from the hotel as well.
Disliked: This would have been a 10, if they didn?t charge me for my hotel room and then another $115 surprise hold fee. I have never been to hotel that does that. It refunds after 5 days but would?ve still liked a notice that it was going to happen. As lovely as the hotel was and as much as I?d love to stay here again, I will not because of this.

Okay

Disliked: no refrigerator in room breakfast selection poor ' you charge $5.00 for a juice on top of the breakfast price food quality breakfat very poor

Simply Great

Liked: The bed was comfortable and the location was Great
Disliked: The room took long to warm up

Exceptional

Liked: Great, friendly staff
Disliked: We had a connecting room and our neighbors were very noisy.

Okay

Liked: Good location
Disliked: Shower head was full of pink mold, disgusting!Mattress way too soft.

Exceptional

Liked: The room service is awesome! The are very prompt
Disliked: The food is just ok, but the service is excellent!