Loved the hotel. Staff is very friendly and helpful. Valet costs are steep, but you are downtown Los Angeles.

Liked: The staff, the room and the restaurant.
Disliked: The faucet in the bathroom. It is too short and water goes all over the counter.

Close to concert venue (Club Nokia). Clean and comfortable. Courteous and helpful staff. Parking is a bit weird, but i guess that's normal for LA.

The room was clean and the beds were very comfortable. Being a StarWood Preferred Member also got us on the top 3 floors and 4 pillows on each bed! The TV screen did not work but the maintenance crew was there in 10 minutes to check it and when we told him we didn't really care and were there for a concert, he said they would replace it when we left. Also was given free parking by the desk and that was worth $28. All in all a great deal for the price - would stay here again.

Liked: Very attentive staff at desk/maintenance/lobby.
Disliked: None.

Would definitely stay there again!

Liked: Beautiful Hotel, Friendly Staff
Disliked: Nothing!

Liked: Amazing customer service from beginning to end.

Exceptional

Exceptional

Never again

Liked: The hotel was clean
Disliked: This was the noisiest hotel I have ever stayed in. I was given a room that had what sounded like a train running above my ceiling. When I called the front desk to ask what the noise was they said yes we put you by the elevator, sorry we don't have anything else at this time. I checked again in the morning still nothing available Two nights of a rumbling elevator going ALL night long.

Exceptional

Fabulous

Exceptional

Good

Very good

Liked: Clean
Disliked: Staff efficiency in check in