Sheraton Grand Los Angeles Guest Reviews
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|1.3 miles from Los Angeles centre|
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Karen, Oceanside, visiting Ahmanson Theatre Mon, 4 December 2017
Loved the hotel. Staff is very friendly and helpful. Valet costs are steep, but you are downtown Los Angeles.
Liked: The staff, the room and the restaurant.
Disliked: The faucet in the bathroom. It is too short and water goes all over the counter.
Debbi G, San Diego Fri, 15 February 2013
Close to concert venue (Club Nokia). Clean and comfortable. Courteous and helpful staff. Parking is a bit weird, but i guess that's normal for LA.
Debbie G, Santa Barbara, CA Wed, 2 January 2013
The room was clean and the beds were very comfortable. Being a StarWood Preferred Member also got us on the top 3 floors and 4 pillows on each bed! The TV screen did not work but the maintenance crew was there in 10 minutes to check it and when we told him we didn't really care and were there for a concert, he said they would replace it when we left. Also was given free parking by the desk and that was worth $28. All in all a great deal for the price - would stay here again.
Liked: Very attentive staff at desk/maintenance/lobby.
Tina, Victorville, CA Tue, 2 August 2011
Would definitely stay there again!
Liked: Beautiful Hotel, Friendly Staff
Marta Tue, 10 September 2019
Liked: Good public transport facilities
Brent Tue, 10 September 2019
Liked: awesome stay would stay there again !
Disliked: Needs better pillows ? Very soft would go flat when you laid on them even when you doubled them up
Victoria Wed, 4 September 2019
This hotel is ok...not amazing.
Liked: The hotel is clean and comfortable, there was a really great restaurant right downstairs called Joey?s that i?d highly recommend.
Disliked: When we first arrived staff could not find our reservation, he was rude, unhelpful and made us feel very unwelcome. We had our do not disturb sign on one morning when housekeeping came around at 10am, we left for the day around 11am took the sign off the door....when we got home at 6pm the room still had not been cleaned, no fresh towels were offered or water replaced.
Sheung Sat, 31 August 2019
Good location, comfy beds, good...
Liked: Good location! It?s located right next to Macy?s and many restaurants. Staff are in general very nice, and are willing to help for any requests. I especially love the bathing amenities! They are high quality bathing gels, shampoos and body lotion made in Canada.
Disliked: The toilet is easily cloaked.
Lisa Wed, 28 August 2019
Love this hotel!
Liked: We loved our spacious and beautiful room. We?d love the view of the city. There are so many restaurants, coffee shops, fast food places within walking distance of the property. The Bloc district right next-door also provided more food and shopping. The third floor deck was so beautiful and relaxing to sit out in the evening.
Sahar Wed, 28 August 2019
Heather Tue, 27 August 2019
Disliked: Parking was too expensive
Susan Tue, 27 August 2019
I wouldn't recommend for the...
Liked: The breakfast was good however we didn't get to finish the meal or coffee. Although we let our waiter and the hostess know we had to take our granddaughter to the bathroom and would be back to finish our food and drinks, our table was cleared before we got back! The prices were terrible, $15 for pancakes!
Disliked: First room smelled like smoke. No pool and the self parking is a long distance from the hotel.
William Tue, 27 August 2019
Carol Sun, 25 August 2019
Very nice hotel and friendly...
Liked: We stayed for one night to recharge before our international flight. The service was very good, we were able to check in early - they offered for an extra $20 a deluxe room available straight away. We took that option. The bed was so big and comfortable and the room was dark and quiet at night. The room was nice and had everything you need. They also allowed us to store our bags after check out the following day as our flight was not until late at night. We would not hesitate to stay there again.
Disliked: The only negative is they provide free wifi in the foyer but in your room they charge you for it. We have never experienced that before in all the hotels we have stayed at. I think they should look at providing this for free.