Sheraton Hotel Columbus Capitol Square Guest Reviews
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|< 0.1 miles from Columbus centre|
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Rebecca, Hudson, visiting Vern Riffe Center for Government and the Arts Sun, 9 December 2018
I arrived at 12:15 am, after a 12 hour work day, and had to wait 30 minutes. After 15 minutes a large group walked in and instead of fixing my issue, they made me wait while they took care of them. They had a system glitch and could never make me a room key, so they eventually the just let me in my room without a key, so I could not leave my room to do anything including my usual morning workout. They also told me someone would bring me a key, so I waited up another hour, until about 1:45 am, and no one ever showed up or contacted me. The bed was comfortable but the bathroom was dirty. The valet service the next day was really nice and quick. Overall, I only got a few hours of sleep before my business meeting early morning and wasted the money to drive up the night before.
Liked: Valet workers were very quick and pleasant; bed was comfortable.
Disliked: My check in took 30 minutes when I arrived at 12:15 am because they had an issue with their system; could not figure out how to make a key to my room - instead of just addressing the issue they took a large group of people in front of me and made me wait. They never ended up making me a key and I could not leave my room to do my usual work out routine, and the bathroom was dirty.
Ginger, Warren, visiting Ohio Theatre Mon, 8 January 2018
We will be going back to the theater but will find a new hotel to stay at. Very disappointed.
Liked: The hotel was pretty.
Disliked: Room next to us had a dog that barked half the night; there were kids running the hall - looked like cheerleaders. To top it all off the cleaning service knocked on our door at 9:04am to see when we were leaving.
Penny H, New Washington Mon, 10 November 2014
Very clean and everyone was very courteous. Check in and check out went very fast.
Disliked: Only 2 coffee cups in the room; everything else was perfect.
DeeDee Thu, 30 August 2012
We went to Columbus for our anniversary trip to attend a concert. The only good part of the hotel was the van driver who took us to the concert. They said we got a free upgrade on our room. There was a hole in the counter where the fridge was supposed to be - what an upgrade! I'll think twice before booking here again.
Disliked: Hole in the cabinet; carpet was dirty; no free wi-fi; no snack machines.
Scott L, Canton Mon, 25 June 2012
Liked: Everything was incredibly nice, and clean and beautiful to the eye.