Shap Wells Hotel Guest Reviews
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|0.2 miles from Penrith centre|
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Keith Tue, 15 June 2021
Over all good
Liked: Food great, bed comfy, staff very helpful
Disliked: Bathroom so small you could not swing a cat in it
Steven Tue, 15 June 2021
Graham Mon, 14 June 2021
Liked: Location stunning (if you like being away from civilisation). Rooms clean and comfortable.
Disliked: Place quite tired-looking inside and out - not the stylish hotel it obviously used to be. Staff in restaurant friendly but others looked like they were serving a life sentence! Food was acceptable but it was more a cafeteria than a restaurant.
Anonymous Mon, 14 June 2021
Anthony Mon, 14 June 2021
Disappointing and over priced.
Liked: The room was ok.
Disliked: The staff where not consistent. They checked my temperature but not my wife's. They did not tell us we had to book a table for dinner or breakfast. They did not tell us when breakfast finished so we only just made it. The breakfast was sub standard. The red wine my wife had was over priced and of very poor quality. The leek gratin had uncooked leeks in it.
Clive Sun, 13 June 2021
On the Whole Very Good...
Liked: The Location -The Squirrels - ( Usually see lots 3/4 at a time - But only saw 1 lone individual squirrel on a few visits to the feeding area-Not saying it was the same one - (But only the lone individual on each visit to the feeding area.- Very Unusual) Pleasant Friendly Staff- Good Accommodation-And Food.
Disliked: The heavy bed quilt meant I was too hot and had a dreadful nights sleep. It was so/so for my wife.The fact that from our window we overlooked the Air Con units-on the flat roof below was not a problem for me, as I take my hearing aids out at night, and the noise of the did not cause me any problem at all. BUT my wife has very sensitive hearing and it was a problem for her. So will ensure we ask for a room away from the Air Con Units on our next visit.
Alexey Sun, 13 June 2021
Alex Sun, 13 June 2021
Perfect for one night
Liked: The welcome at reception, and the location; beautiful surroundings. Dinner was tasty although presentation of the fruit cocktail could be improved.
Disliked: Reception staff were welcoming although servers were a little distant and not particularly smiley although appreciate perhaps nervous working under current covid climate with two coach loads also staying at the hotel. The electric toilet was a tad annoying, and the room decor and hallways a tad dated but clean.
Finn Sun, 13 June 2021
Very dated and expensive. No...
Liked: Parking. Breakfast quality and waiting time disappointing, however chef did make fresh poached eggs for me as those on display were hard after standing for a while
Disliked: Dated. Poor location tired. Too expensive. Too regimented. No offer of towel change, or replenishment of toilet tolls or coffee/tea/milk although we stayed for 2 nights. Only 1 breakfast slot available although we paid full price and others did not. bathroom refurb fitted to poor quality. Not a proper double bed, 2 singles of different heights pushed together.
Micheal Sun, 13 June 2021