Shakespeare Hotel

Good

Good

Liked: Breakfast was a great choice and really tasty as well as well presented
Disliked: The room was too hot the shower was too fiddly to get the right temperature and the water pressure was not good.

Not suitable for 4 guests

Liked: Location was good
Disliked: We stayed in the hotel last night and just wanted to raise a complaint. We have stayed in this hotel previously and booked because we had a great stay however this time we were let down. We were in a quadruple room which was located on the top floor felt like an attic room. It was smaller than the room we’ve stayed in previously which was a double room. It was ridiculously hot in there and we were provided with a fan but 4 adults in a small room it didn’t do much. We were not made aware at the time of booking that this room would be 2 single beds and a bunk bed which luckily we do not have accessibility requirements however I believe this should be something that you inform guests on. The bunk bed did not feel safe for 2 adults to sleep in. The bunk bed was not secured to the wall and The slats under the top bunk were bent from someone previously exceeding the weight limit causing the mattress to dip in the middle. The mattress also had stain underneath. I opted to sleep on the floor as that felt safer than the bunk bed. The two single beds were place under a fireplace which was another health and safety concern as it was very easy to hit your head on the fireplace ledge. We were at a concert and didn’t get back to the room late,There was no one on reception when we came back to raise our issue with. The bathroom was much smaller than the double room also. I do not believe this room was suitable for 4 people.

Bad

Liked: Location of the hotel
Disliked: Everything no lifts and it's not mentioned clearly on booking.com, we need to take our luggage by stairs on 3rd floor with such a small stair case from 2nd to 3rd floor it's pathetic experience. It was so hot since the room was just below the rooftop. I had kids and they weren't able to sleep I asked for a fan they don't have a big fans they don't have air conditioners nothing. For all this I still can't believe I paid £827 for this. Size of bathroom on 3rd floor is so small even pets can't use it.

Great location, small room

Liked: Great location near Paddington. The staff was very helpful.
Disliked: Proximity to rail station meant noise and the room/bed literally rumbled with arriving trains. I don’t think there was any insulation or anything else to dampen noise from inside the hotel. The result was quite a bit of noise making it hard to sleep. The hotel has no elevator so be prepared to drag your luggage up stairs. 3) The room was very small. I did have a single but it was really small.

Difficult, although did knew what...

Liked: Location is excellent, staff always pleasant and courteous. Had a small fridge and to be fair a very large stock of tea and coffee. Had own private toilet and shower, unusual in rooms this small.
Disliked: No air conditioning just a fan to plug in. Not usually a problem but room was unbearable in recent heatwave even with window fully open. Room was very small. (as excpected as stayed in the hotels in this area many times), so unable really to get up and move around. No lift. Many rooms including mine (for single travellers) always at the top of building. Allthe hotels in Sussex gardens and surrounding area need a massive upgrade and probably will go under as travellers use the new branded hotels coming up in the area.

Bad

Good hotel for a short...

Liked: Close proximity to Paddington Station. Able to check in early and bags stored for a few hours after check out. Staff were friendly and helpful.
Disliked: The room was quite cramped for 4 people, but as we were staying for only one night we managed. The decor and furnishings are a little tired compared to those shown in the photographs.

Passable

Liked: Good location, comfortable bed.
Disliked: Stayed on the top floor, difficult to carry full suitcase as the stairs get narrow the further up you go. Stayed in a heatwave, no fans in accommodation or offered from reception.