Very good

Excellent hotel

Very good

Exceptional

Disappointing

Liked: Breakfast
Disliked: On arrival we were not told about house keeping and that the room wouldn't be cleaned due to covid regs, during our stay.Room very stuffy ventilation not very good due to windows not opening all the way.Broken toilet seat reported on Sunday told it would be sorted but still broken when we left, same bedding on all week.Mould in shower, extractor fan full of dust needs cleaning, smoke detector dirty not sure if it works, head board not cleaned dust on top.Windows not cleaned and dirt in runners, bathroom sink taps cold tap loose and turned in, bin not emptied, smell of smoke outside our room door from someone smoking.Noise from kitchen fans outside windows, had to keep windows open due to the heat, room not cleaned and sanitised properly.On the first Saturday night we had a meal with drinks, both the glasses where dirty so we didn't have another meal there for the rest of our stay.This was our first break for nearly two years due to covid, we had never been to Poole before and where having a belated 40th wedding anniversary which was in February, I contacted the pub the week before and ask them to put a bottle of champagne in the room for a surprise for my wife nothing was done.The rooms are being advertised as being recently refurbed, if that is the case I think they missed our room.

Exceptional

Liked: Very clean
Disliked: All ok

Superb

Liked: Lovely room, clean spacious. Staff very friendly, polite and attentive to any requests.We ate at the pub. Lovely hot food. Prompt service.
Disliked: Rooms very warm Maybe need a tower fan.

A good, VFM, stay with...

Liked: A quick check-in and a simple but clean and comfy rom which was recently redecorated. The en-suite was very clean and the shower wonderfully powerful - not the dribble you get in most hotels.The staff in the bar in the evening were chatty, helpful and very efficient. All taking great care with Covid precautions.The breakfast in the morning was extensive and very tasty. Again an excellent set of staff.
Disliked: Nothing could be better in the hotel itself; however, it is at least a 25 minute walk into Poole - the pubs there are ok but on 4 consecutive evenings walking back I got lost - or at least never managed to find a simple direct route.

Superb

Liked: Everything