Very good

Passable

Disappointing

Disliked: The room wasn't clean

Not good due to the...

Liked: The gym.
Disliked: The website said that they have 24/7 room service which is why we stayed here as it was Ramadan. But when we got there and tried to order at Suhoor they said no we don’t have a chef he’s gone home. We told them that their website says it and they should change it; I only stayed because of that. The next morning someone called Freya said that we only do 24/7 room service if you tell us in advance so we can arrange the chef so we thought okay that’s great. When it came to order at night again we went to reception and the other receptionist said that no Freya lied we can’t do room service there’s no chef. So it was a huge issue for us during fasting as the website doesn’t have honest information.

Exceptional

Poor

Mixed feelings, I'm afraid!

Liked: The wonderful and efficient young lady named Ella (or Ellie?) who procured me such a magnificent breakfast (see below for complaints about the Sunday breakfast arrangements!) The comfortable, well-appointed room and comfortable bed.The efficiency of the young ladies who served the sandwiches for lunch on Sunday.The Conference which I had convened went smoothly and was very successful.
Disliked: I arrived on Saturday evening, expecting to eat at the Hotel, which I knew had a restaurant. The receptionist appeared to think I should somehow have known that the restaurant is not open at weekends!I indicated that I would like breakfast the following day and no attempt was made to inform me of the bizarre procedure for breakfast on Sundays, neither was this information in the room in printed form.Consequently, I went into the dining area expecting the type of arrangement one might get at any hotel up and down the country and after a considerable wait, went to the reception desk where Ella was on duty and very kindly brought me a breakfast tray, which was quite stupendous. It was a pity that she had to go to such trouble which would not have been necessary had the receptionist on the desk on the previous night taken the trouble to explain the arrangements to me!

Poor

Liked: Beautiful
Disliked: Door kept locking me out and the staff was very rude to me because of the way I dress

Exceptional

Liked: Very good value for money, staff behind reception were very helpful and lovely.