Royalton New York Guest Reviews
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Nicholas, New York, visiting Helen Hayes Theatre
This hotel is in the perfect location - very close to all of the action, but quiet enough to feel like you've gotten away. The check in process was quick and easy and when speaking to the staff, we casually mentioned that we were in NYC for one night to celebrate our 5 year anniversary. Later that evening, we returned to our room to find a bottle of champagne and chocolate covered strawberries, compliments of Xander and the Royal! What a lovely, considerate, and unexpected surprise. Next time we stay in NY, we will most definitely be staying at the Royal!
Liked: Clean, modern hotel with great customer service!
Anonymous Thu, 24 July 2025
Very good
Liked: clean and tidy
Disliked: no microwave
Gianna Thu, 24 July 2025
Bad
Meschelle Wed, 23 July 2025
Very good
Liked: The most comfy hotel bed I've ever slept in.
Disliked: Other guests were noisy at 4 am.
Stella Tue, 22 July 2025
It was comfortable
Liked: It was spacious, well cleaned and the staff were nice and helpful
Disliked: The bath was old, not modern and the AC was so loud
Swarali Tue, 22 July 2025
Seamless & Exceptional
Liked: Had an amazing stay at Royalton, New York. The Junior Suite was stylish, spotless, and super comfortable. Service was flawless — from the bellman to the front desk, everyone was warm and professional. Effortless luxury in the heart of the city. Highly recommend if you are looking for gorgeous and smooth NYC experience.
Anonymous Mon, 21 July 2025
Poor
Julia Sun, 20 July 2025
Excellent location and large comfortable...
Liked: The property was well located, easy walk to Times Square, subway and central station. The room was very large room compared to most in New York. The staff were helpful and the room was clean. There was a mini fridge, iron etc and a decent bathroom. The bed was comfy too
Disliked: The air con was very efficient, but noisy, which dod affect our sleep. However, couldn’t have slept without the AC as was very hot.
Marcelina Sun, 20 July 2025
Exceptional
Susan Sat, 19 July 2025
Night in big apple
Liked: Loved my bathroom and big bath. Great locationLovely reception and porters
Graham Fri, 18 July 2025
Great place in a convenient...
Liked: Great location. Clean and reasonably priced
Disliked: No facilities apart from a gym. Would be nice to have tea/coffee making facility