Royal George Hotel

Enjoyed the stay; night shift staff could be more friendly. Enjoyed the breakfast and the lovely lady called Sela cooked a very nice full English breakfast and her hospitality was excellent!

Liked: Breakfast in the morning; bed and heating was good!
Disliked: TV remote wasn't working.

Value for money

Liked: People friendly and helpful. Would have been nice if given a bit of TLC, however, value for money so you won't get the Ritz for that sort of money.
Disliked: The seal had gone on the window and we were on a main road so very noisy.

Avoid at all costs.

Liked: Nothing
Disliked: One hour before check in I get a short message to say there will be no breakfast. On arrival right away the place is unkept, smells like smoke and unclean. There is bags of dirty laundry left piled up in hallways. In the room there was out of date milk, lose tea bags, hairs on the cup and spoon. Beds were stained, mould in bathroom and at the windows. Bugs in the room. Dust, floors not clean and when saying we were leaving due to the place being unclean there was just an answer of ok. I ended up paying to stay somewhere else and I am still waiting for a Refund as booking.com are looking into the case and the owners haven’t responded to them contacting them. Thankfully managed to book into travel lodge which ended up cheaper and much higher quality.

Pleasant

Liked: Excellent prices for a pint of beer

Good

Liked: Good value

Would definitely stay again!!

Liked: Friendly, parking, shopping centre nearby and bus stops for city centre.

Nice friendly welcome, great value.

Liked: Staff were really friendly, drink options in bar good. We hadn't booked breakfast. Beds comfortable en suite room fine.
Disliked: It was as we expected.

Vile.

Disliked: Absolutely filthy as soon as you get through the door. The parking - you have to bank your car up a full curb to about six-ish spaces. I could've looked past the bar being grubby but it stank and was dirty from floor to ceiling from the front door all the way up to the room. I stayed in the room all of five minutes to notify booking.com I wouldn't be staying then left. Thick with dust, sticky stained carpets, putrid smells, dirty backed up toilet. Sugar dirt and marks all over the tea and coffee 'facility' which in reality is just some tea bags and stuff thrown on the side. Massive cobwebs and clumps of dust in the bathroom fan, down the radiators. Dirty stained surfaces and chairs in the room, smashed picture with loose glass left hanging above the bed. Marks, holes, dents and dirt on walls and painted surfaces. The whole room stank of cigarettes and the bathroom stank because of the backed up toilet/drain. There was not a single surface or feature in that room that was clean. To top it all off, the windows don't lock - the room window was wide open below waist height with a sheet drop down to the concrete - a bad accident or worse waiting to happen. The deathtrap window is surrounded by badly stained curtains also. Avoid at all costs.

Passable

Liked: Cheap for the area and short notice. Close to where I needed to be. Staff on the bar were nice.
Disliked: Room a little tatty, but seemed clean. Skirting, edges etc. could do with a refurb but perfectly OK. Very much seems to depend on the room - others staying (going to the same conference) said their rooms may have been in a worse state. But there was a VERY unsafe plug / socket for the kettle. The socket it's plugged in to is too low down, the kettle plug flex is restricted by the shelf/table trim so it is only half in the socket. This is EXTREMELY UNSAFE. It would apply to nearly anything plugged in with a flex, not just the kettle. If all rooms have a socket like that they need to be moved/modified or blocked off immediately - basically made safe.** TO BE CLEAR: If anything happens to a customer from that socket or similar sockets this establishment WILL be liable ** It is on them to mitigate that liability, but I'm also writing this as a warning to other customers.Finally, whilst I didn't pay/intend for breakfast there I know others who did pay but were told it wasn't on when they asked for it. That is not good service anywhere - if it's sold / promised it should be provided. But as I say not applicable to me specifically.

Pleasant